‪Barnes Brinkcraft‬
‪Barnes Brinkcraft‬
3.5
‪Monday‬
08:00 - 17:00
‪Tuesday‬
08:00 - 17:00
‪Wednesday‬
08:00 - 17:00
‪Thursday‬
08:00 - 17:00
‪Friday‬
08:00 - 17:00
‪Saturday‬
09:00 - 16:00
אודות
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3.5
3.5 מתוך 5 בועות697 חוות דעת
מצוין
‪325‬
טוב מאוד
‪133‬
ממוצע
‪61‬
גרוע
‪55‬
נורא
‪123‬

A R
לסטר, UK11 שיתופים
5.0 מתוך 5 בועות
משפחה • ‪אוג׳ 2023‬
‪Lovely holiday with views down the Broads from our accommodation which was clean and spacious. It had everything you needed as a self catering venue. Complimentary food basket, which we received as a returning customer, was more than adequate for us. We are going again next week to same accommodation so that says it all.‬
‪Written 6 ביולי 2024‬
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Phil Reading
קובנטרי, UK29 שיתופים
5.0 מתוך 5 בועות
חברים • ‪יולי 2024‬
‪Booked Waterside apartment really smashing holiday couldn't fault accommodation staf wetlr excellent the use of boat a bonus would definitely recommend‬
‪Written 5 ביולי 2024‬
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stefgibson31
לונדון, UK7 שיתופים
5.0 מתוך 5 בועות
חברים • ‪יוני 2024‬
‪We hired Rhapsody 2 for 4 nights and had a great time the Boat was ready on arrival and had the briefing cant remember the guys name but he was really good and explained in a simple to understand way.
Both check in and check out was fast and efficient but we trained and polite staff.
If your thinking of doing a trip on the broads then call these guys defo worth it‬
‪Written 27 ביוני 2024‬
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Samantha W
סאות'נד-און-סי, UK92 שיתופים
5.0 מתוך 5 בועות
זוגות • ‪יוני 2024‬
‪We did call up before we got there and was told would be fine no need to book
But when we turned up it was full BUT the guy was able to get us in a little bit later so only waited 20mins?

The guy was very friendly and was amazing weather

Very easy to use and the map was clear we near what we where doing

One hour in and heading back as we have a two hour slot my partner tapped me on the shoulder and was on one knee and proposed ♥️💍

Luckily we weren’t able to go fast as I may have crashed the boat! But I said yes and now have a memory to look back on! Thank you x‬
‪Written 26 ביוני 2024‬
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Sue B
‪Attleborough‬, UK5 שיתופים
3.0 מתוך 5 בועות
משפחה • ‪יוני 2024‬
‪We realised this property is on a working boatyard BUT did not realise staff would be able to see in the bedrooms!
Very squeaky wood floor in the living area.
Shabby verandas
Cob webs behind faded curtains.
Dirty toilet in one bedroom
Double bedrooms quite small
Old fashioned showers and for this large lady very awkward to fit through door. However, lots of hot water.
Heating very good.
Argumentative with foul language/ slamming doors from the couple next door.
Beds although comfortable were low and my friend bruised her legs on the corners of the bed. See photos
TV not working properly on arrival. However, once reported it was sorted quickly.
Very limited crockery cutlery for a group of 8
Two only dishwasher tablets left,
No instructions re recycling or disposable of general waste.
Notice in kitchen said we had to vacate by 9am! Website stated 10am.
Siemens Dishwasher instructions not relevant to a Hotpoint dishwasher!
Will not be returning.‬
‪Written 16 ביוני 2024‬
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Vironment
לונדון, UK402 שיתופים
5.0 מתוך 5 בועות
משפחה • ‪מאי 2024‬
‪Took about Prelude One and despite indifferent weather we had a wonderful trip on the Broads. Staff were always helpful and kind and we thank them
The boat drove well and comfortable enough. A couple of ‘design’ flaws. Banging heads in bedrooms, dining table needs to come up more and toilets liable to block…..but we remembered that we were in a boat not an hotel.
Thank you for a lovely experience‬
‪Written 5 ביוני 2024‬
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garick50
bedford4 שיתופים
5.0 מתוך 5 בועות
משפחה • ‪מאי 2024‬
‪Hired Serenade 4 for a week. Nice modern boat. Staff were efficient and friendly. had a great time. Booking, Picking up the boat and dropping it off was straight forward. Don't be put off by old bad reviews.. The staff could not have been more friendly and helpful.‬
‪Written 2 ביוני 2024‬
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Thank you very very much, what a lovely review
‪Written 3 ביוני 2024‬
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Grant W
שיתוף 1
5.0 מתוך 5 בועות
חברים • ‪מאי 2024‬
‪Prelude 1 - Hybrid:
Fabulous modern boat with all mod cons. Most manoeuvrable and a pleasure to drive (if drive is the right word for a boat?).

Lovely modern seating area with table, comfy chairs and 2 fab sun lounges on the upper deck.

As always, BB dealt with our booking, arrival and departure in the most professional manner. Nothing is too much trouble.

Have just booked Rhapsody 3 for September as there were no Preludes available. Have been on Rhapsody 1 & 2 previously. Again these are amazing boats with a slightly different layout.

Love me Boats and the Broads. Looking forward to September muchly!!‬
‪Written 29 במאי 2024‬
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Thank you so much - we look forward to seeing you in September
‪Written 3 ביוני 2024‬
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Flybynight
7 שיתופים
4.0 מתוך 5 בועות
זוגות • ‪מאי 2024‬
‪We have been boating on The Broards for several years but this was our first time with Barnes Brinkcraft. We picked Encore Plus #7 to go under the 3 normally inaccessible bridges but it turned out that water levels were too high for Wroxham or Potter Higham
The booking system works well and we arrived at the yard at 2pm to collect the boat. I went into reception to sign in and was given a goodie bag and 2 life jackets. As we don’t drink either milk or Prosecco - I offered them back to be recycled to others who did.
Our holiday was most enjoyable and we had some great weather - the boat was of a high standard and well equipped but a reversing camera would have helped as rear vision whilst manoeuvring is virtually nil.
On our return - I visited reception and cleared outstanding finance but I was most surprised that no one asked if we’d had a good time or indeed suggesting that we return again soon.
Clearly people skills are not top of their agenda which leaves a bit of a sour taste. Other yards we have used have better boats/people skills etc so it’s unlikely that we would return to BB.‬
‪Written 24 במאי 2024‬
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Thank you Andrew We appreciate your honest review. That is a point well made.about your greeting on your return There should be a clip on the cabin door so that you can see the back of the boat from the helm seat. The water was exceptionally high. Encore Plus 7 usually does go under Wroxham bridge, but transiting Potter Heigham bridge has become very rare
‪Written 3 ביוני 2024‬
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sue l
גילפורד, UK29 שיתופים
1.0 מתוך 5 בועות
חברים • ‪מאי 2024‬
‪We have cruised the broads for over 6 years now and decided on this trip as we were going with friends who had not cruised before to try BB , what a mistake .....
Having gone mid range in what looked and was described as a comfortable boat we set off.
We had concerto 1,looks fab in the pictures in reality it is tatty smelly leaked like a sieve and was far from comfortable .
When we eventually took charge of the boat we all noticed a foul smell ....assuming this was left from the boat being pumped out we set sail convinced the smell would lessen with time.
Of course we then went into the weekend with a stench following us everywhere ..much to the horror of other boaters who had the misfortune to be moored within a mile of us !!
we at this point email BB and received no reply not even an acknowledgement which would have been good customer relations !
Not at any point did we imagine the luxurious vessel we had hired would not have been pumped out but alas on returning to the yard this was indeed the case ...and to our horror it appears the overflow was going straight into the broads !
No apology was given no acknowledgement of our email was given and at this point we decided to make the most of a bad lot and enjoy the rest of our week .
Then it rained oh my it was not just wet outside it was equally as wet inside.
The beds were both wet the galley was wet so the floor was slippery and the boat steamed up so much it could only be driven from outside ..kinda defeats the object of two bridges
so to sum up
Shocking customer service
Shocking un clean boat so a Total disappointment .
But a very good engineer who came and rescued us when we made a rookie mistake (you should really work for a better company )
Sadly i didnt review this company before booking as would never have booked with them but gone to previous boat yards who went above and beyond .
Take a look at the pics of our mid range boat and decide for your selves‬
‪Written 22 במאי 2024‬
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Dear 786suel It appears that we did not receive your email. We do print our phone number prominently for situations like this, where a quick call could have resulted in one of our engineers visiting the boat on the river bank and sorting out your problems faster We try very hard to ensure that customers are well looked after and it would not be in our interests to leave you in this situation As soon as we received your call, Phil was dispatched to your boat. We take your concerns seriously and are committed to resolving them as quickly as possible. We really do try very hard to do our best and really appreciate it if customers let us know as soon as they have an issue so we can deal with it for them Better luck with the weather on your next boating holiday
‪Written 3 ביוני 2024‬
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