Hello, and thank you for your review. We are very sorry to hear about your experience at our winery. Indeed, as we are a small winery with limited hosting staff, we ask for reservations in advance. This enables us to host our guests personally and give them the full review of our wines and winery. Still, this is no reason for the customer service you have described, which is extremely uncharacteristic of our team. We would like to learn as much as possible from this experience, and if you could kindly send me your contact information, I would be happy to contact you and discuss. We hope you will give us the opportunity to correct the impression and negative experience in the future. Thank you in advance, Talya Kessler Marketing Manager Domaine du Castel talya@castel.co.il