‪The Tunnel House Inn‬

חוות דעת על ‪The Tunnel House Inn‬, צ'ירנססטר

‪The Tunnel House Inn‬
4
‪12:00 - 23:00‬
‪Monday‬
12:00 - 23:00
‪Tuesday‬
12:00 - 23:00
‪Wednesday‬
12:00 - 23:00
‪Thursday‬
12:00 - 23:00
‪Friday‬
12:00 - 23:00
‪Saturday‬
12:00 - 23:00
‪Sunday‬
12:00 - 23:00
מה זה Travelers' Choice?
חברת Tripadvisor מעניקה את פרס Travelers' Choice למקומות אירוח, לאטרקציות ולמסעדות שמקבלים באופן קבוע חוות דעת מצוינות ממטיילים ושמדורגים ב-%10 הנכסים המובילים ב-Tripadvisor.
The area
Address
‪Best nearby‬
‪Restaurants‬
‪10 within 5 kms‬
‪Attractions‬
‪6 within 5 kms‬

4.0
‪81 reviews‬
‪Excellent‬
‪39‬
‪Very good‬
‪21‬
‪Average‬
‪3‬
‪Poor‬
‪8‬
‪Terrible‬
‪10‬

Warren Gardner
‪Trowbridge‬, UK‪22 contributions‬
‪Highly recommended! ‬
חברים • דצמ׳ 2019
‪Visited with a group of friends and their children. The staff were highly accommodating and attentive giving us a large table in a cosy room near to the bar. The pub is set in a great location surrounded by fields and an old disused canal. Unfortunately we didn’t get to see the canal or the tunnel as the weather wasn’t permitting. The Sunday roast was great with a lovely vegetarian option and they had a fantastic selection of real ales. It wasn’t overpriced and I would highly recommend to anyone visiting the area. ‬
‪Written 22 בדצמבר 2019‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬
Thank you so much for your kind review, I only wish that I could do something about the weather! Sam
‪This response is the subjective opinion of the management representative and not of Tripadvisor LLC.‬

Glenn & Gill
‪1 contribution‬
‪Glenn & Gill‬
משפחה • נוב׳ 2019
‪5 adults 4 children for a long awaited family meal and the food and service was outstanding... Massive compliments to The Chef. Xxx‬
‪Written 25 בנובמבר 2019‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬
Dear Glenn & Gill, Thank you so much for your lovely review, we look forward to welcoming you again soon. Sam
‪This response is the subjective opinion of the management representative and not of Tripadvisor LLC.‬

Michelle S
‪1 contribution‬
‪Lovely lunch and a proper Cotswold pub!‬
משפחה • נוב׳ 2019
‪Yesterday 5 adults and 1 toddler came for lunch.
This was our first visit and what a wonderful county pub in beautiful surroundings.
We had a lovely table in a quiet spot.
The food was delicious, well presented and a good sized portion.
The staff were friendly and most accommodating to my roaming toddler, nothing was too much trouble.
Hopefully see you again soon‬
‪Written 19 בנובמבר 2019‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬
Dear Michelle, Thank you for your lovely review, we look forward to welcoming you back soon. Sam
‪This response is the subjective opinion of the management representative and not of Tripadvisor LLC.‬

Swindon_WiltsAjb
Swindon, Wilts‪49 contributions‬
‪Party at the Barn‬
חברים • אוק׳ 2019
‪This venue is very picturesque and should offer so much more.

We booked this venue for a party and when we initially visited we were greeted by a man who was so helpful. He was able to answer all our questions and we came away confident the venue was right for us.

So a month after I had a few question and emailed the venue-I never revived one response so called. The man said they were experiencing problems with their email and would look to getting it fixed. Anyway he was once again able to answer queries.

Never heard anything more until the week before the party date. We were contacted by email by Izzy who said she had tried to call me-they were not using the correct mobile number? Puzzled by this as I was there when the man wrote it in the diary at time of booking!

So when we booked we were told we could offer our guests to camp overnight at a cost of £5per pitch and if we gave a few days notice the chef would prepare us bacon sarnies the next morning. Izzy informed me via the email because they had a new chef they would no longer offer this? So one chef could offer this but another chef couldn’t??? Odd!

Here’s the list of other problems we encountered upon arrival....

We asked for a Keg of tribute to be available for our guests. We had to ask for this when we arrived and it arrived half an hour later then we had to wait for the gases to settle before we could pour a pint! Our guest had to make their way over to the main bar in the pub to buy drinks where one person was serving.

We were told we could use the sound system to play music through our iPad-the wires were so damaged and tangled it took us not the staff (who didn’t have a clue) 10 minutes to jiggle the wires to get sound through the speakers.

We had a disabled guest in a wheelchair-the disabled toilet in the main pub didn’t even have a working light.

We asked for bottles of Prosecco to be readily available for our guests upon arrival-they were still in boxes on the counter and not chilled when the party started.

We had to ask for Diet Coke-one of the staff members had to nip to Tesco to get a supply of own brand 2L bottles( we were charged normal prices)

Despite listing in text correspondence we wanted lager and cider to be available we had to request again upon arrival.

The worse thing though was the state of the toilets! No idea when if ever they have been cleaned-I had to go in and use toilet tissue to wipe over the toilets. They were covered in poo and urine. Absolutely disgusting and unacceptable. I mentioned to Izzy we were unhappy and she said she would let the Manager know who was serving In the main bar. We were given 2 bottles of Prosecco as a good will gesture.

We were told by the staff they had a party the night before that had ended up with fighting. Not sure any guest wants to hear this.

The venue is lovely and we were lucky to have some really talented local event decorators who made the venue look beautiful. We asked for pizzas to be served for our guests and they were delicious. Shame we were served four empty boxes which thankfully we spotted and the staff rectified otherwise I feel we could of been charged for them.

The next day I asked for itemised bar bill as had an open bar-never received it!

I had to call the venue to ask for my £200 deposit and at that time was asked by the staff member if everything was okay. I have honest feedback he said he was sorry and would address the issues with his team. I hope he has!

A thank you to Izzy who did try her best but I feel she wasn’t adequately trained and left to deal with it on her own.

Our party thankfully was a success despite the long list above but I’d never use this function room again.

‪Written 31 באוקטובר 2019‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬
Dear Amanda, I am so sorry that we failed to live up to our high standards, I have personally addressed all the issues that you have highlighted and have ensured that nothing like this happens again. Sam
‪This response is the subjective opinion of the management representative and not of Tripadvisor LLC.‬

Bigkenty
‪Chalford‬, UK‪16 contributions‬
‪Way over priced‬
אוק׳ 2019
‪Six of us went for Sunday Lunch, and it was terrible, not much meat, not enough veg for six, three roast potatoes but very greasy, looked at Puds but only a few to chose from and again very expensive. Last time we came here it was excellent, don't mind paying if its good, shame the pub has always been a real Cotswold find. Not sure if its been taken over but something has happened to it.‬
‪Written 28 באוקטובר 2019‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬
Dear Bigkenty, I am so sorry that your Sunday lunch wasn't up to scratch, it is unacceptable and have taken steps to ensure that all staff are capable of maintaining the high standards that I and the customers expect. Sam
‪This response is the subjective opinion of the management representative and not of Tripadvisor LLC.‬

Paula S
‪10 contributions‬
‪Awesome pizza from the van‬
ספט׳ 2019
‪Good food, service rather odd. Lovely tables in the garden with open views and dog friendly. Also a great walk along the canal with info signs‬
‪Written 26 בספטמבר 2019‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬
Thank you very much
‪This response is the subjective opinion of the management representative and not of Tripadvisor LLC.‬

Lily H
צ'ירנססטר, UK‪4 contributions‬
‪Great family meal ‬
משפחה • ספט׳ 2019
‪I visited with my family yesterday! I tried the pheasant burger from the specials board and wow I was amazed!
We all enjoyed our meals there is such a lovely atmosphere.
The children enjoyed having a go at boules in the garden whilst we had a drink.
I will be returning soon with my friends and more family to show them what a gem I have stumbled across. ‬
‪Written 21 בספטמבר 2019‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬
Thank you, delighted that you enjoyed the pheasant burger. Sam
‪This response is the subjective opinion of the management representative and not of Tripadvisor LLC.‬

LandBW7568
צ'ירנססטר, UK‪878 contributions‬
‪Very Hit ‘n Miss‬
זוגות • אוג׳ 2019
‪It saddens me that this lovely building in a great location struggles to get decent staff. On a fairly busy summer evening one person behind the bar isn’t ideal, having to wait around 10mins to get served and a queue through the bar, Waiting staff milling about and not called to help out!
As a local this is a real negative, I was hoping with new owners this would change but it seems not. It’s a real shame. ‬
‪Written 3 באוגוסט 2019‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬
Dear LandBW, I am sorry that you had to bear the brunt of some staffing difficulties that we had, a combination of trusted team members not turning up and illness meant that we were caught short. We aim to deliver consistently high levels of service and apologise when things go wrong as they occasionally do. Sam
‪This response is the subjective opinion of the management representative and not of Tripadvisor LLC.‬

OldmanHsoj
‪18 contributions‬
‪Duck me that was good.‬
חברים • יולי 2019
‪The duck breast was delicious... kitty said. It wasn’t just delicious it was ducking delicious. Lovely night shared with family and friends. Highly recommend. Shame I couldn’t give it a higher rating. Haha! Toodle pip then, mind how ya go ‬
‪Written 25 ביולי 2019‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬
Thank you for your ducking good review Sam
‪This response is the subjective opinion of the management representative and not of Tripadvisor LLC.‬

myself189
סטראוד, UK‪4 contributions‬
‪Great spot‬
חברים • יולי 2019
‪The location is fab we saw foxes and dear while eating our dinner.
The food was lovely although the vegan/vegetarian option is very limited.
Service was ok, maybe a little slow especially as it wasn't very busy.‬
‪Written 3 ביולי 2019‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬
Thank you for your kind review, we try to get food out as quickly as possible and have a small, but excellent selection of vegan/vegetarian dishes on offer for both lunch and dinner. Sam
‪This response is the subjective opinion of the management representative and not of Tripadvisor LLC.‬

Showing results 1-10 of 79
‪Anything missing or inaccurate?‬
‪Suggest edits to improve what we show.‬
‪Improve this listing‬