‪AcuMedic Clinic‬

חוות דעת על ‪AcuMedic Clinic‬, לונדון

‪AcuMedic Clinic‬
3.5
The area
Address
שכונה: קמדן
‪How to get there‬
  • ‪‪Camden Town‬ • 4 min walk‬
  • ‪‪Mornington Crescent‬ • 4 min walk‬
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3.5
‪17 reviews‬
‪Excellent‬
‪7‬
‪Very good‬
‪4‬
‪Average‬
‪0‬
‪Poor‬
‪0‬
‪Terrible‬
‪6‬

jess p
‪2 contributions‬
‪Massage with Domenico‬
ינו׳ 2020
‪I've been having massages with Domenico for about 5 months. As someone who exercises a lot I injured my knee and frequently have pains. He cured my knee and I can honestly say has been a life saver. He is knowledgeable, friendly and efficient. Best massage therapist I have ever seen. I would highly recommend Domenico, he's amazing!‬
‪Written 12 בינואר 2020‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬
Hi. Thanks for posting your feedback and I am happy that the treatment is proving beneficial. We spend a lot of time selecting our doctors and therapists and I am glad that Domenico is helping you!
‪This response is the subjective opinion of the management representative and not of Tripadvisor LLC.‬

Cole B
‪2 contributions‬
‪helped with Fertility!‬
ספט׳ 2019
‪I had been seeing Dr. Gong for three weeks in an effort to sort out my digestion and my desire to conceive. I managed to conceive with just three weeks of acupuncture! I did not buy the recommended teas or herbs.

Not sure that my digestion is on track just yet but i'm quite pleased!‬
‪Written 7 באוקטובר 2019‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬

Elle
‪11 contributions‬
‪Helpful‬
מרץ 2019
‪I did a treatment with Dr. Lily who was always very helpful. The herbs they provide are authentic, and also pricey. But that always comes with quality. ‬
‪Written 4 ביוני 2019‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬
Thank you for your review, the whole team appreciates your comments and we are working on trying to control herb prices without reducing quality.
‪This response is the subjective opinion of the management representative and not of Tripadvisor LLC.‬

Van
‪2 contributions‬
‪Absolute Garbage Herb Selling‬
לבד • מאי 2019
‪My experience here was a complete and Utter Disaster from the receptionist Zerrin always asking my name and scrutinizing me like i don't belong here to incompetent staff at the point of payment. First and foremost Zerrin's welcome to the Clinic is always cold and bitter, giving a " i don't want to here attitude" and is always a hurdle to book an appointment from Zerrin always pretending like she doesn't have my information on the system and asks me detailed questions about my Identity EVERYTIME. A receptionist is supposed to know her customers and do her best to make them feel at ease. I mean who Hired Zerrin? I would fail her at an interview being someone that works in HR myself.

And don't even get me started on Judith at the point of payment. She pretends like she is the doctor and dictates what you can and can't buy. The customer should always be the one to make their choices, when someone goes to the Pharmacy to buy medicine, they choose what to take. And same applies here, Judith pretends like you are buying highly regulated prescription medicines when they are just HERBS. If the so called doctors wrote down 5 different capsules amounting to over £120, JUDITH forces you to buy all of them. I am allowed to select what is the priority and do not have to be BULLIED into her sale tactics.
Utterly Disgraceful AcuMedic! Avoid‬
‪Written 18 במאי 2019‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬
Dear Bills M, I am sorry to receive your review and of course, we will investigate the customer services criticisms. Regarding prescriptions written by our doctors, these cannot be changed without confirmation from the doctor as they are carefully written with multiple factors taken into account and if the client changes without the doctor being aware or marking these changes onto your file, this could hinder the treatment efficacy. We do, of course, try to accommodate changes but they have to go through a process of approval from our doctors. This is exactly the same as if you brought a prescription into a pharmacy. Herbs can be very potent and we have to ensure that there is clarity on the prescription using the expertise of the doctors to decide what is appropriate. This is not a sales tactic but is intended to ensure the most safe and effective treatment possible for our clients. If you are looking to self-prescribe and purchase herbs to combine yourself then this is not what we offer at our clinic but we have a large teahouse offering teas and tisanes that we have deemed safe and universal enough to be sold over the counter without prescription. Sincerely, Don
‪This response is the subjective opinion of the management representative and not of Tripadvisor LLC.‬

HonestReviews
‪1 contribution‬
‪I wish I could get my money back‬
לבד • מרץ 2019
‪I went to AcuMedic for two appointments and I must say it was a waste of money. The first appointment was kind of interesting to hear about Chinese medicine, but I had this feeling, that the "doctor" wasn't really listing to me. At the end of the appointment she subscribed me two packs of pills (a week supply each) and told me to come back after seven days. I should have stopped there, because nothing that is herbal based can work within a week. But I wanted to believe in it, so I booked another appointment, even though the first one was already quite expensive as I did the acupuncture (another waste of money).
So, a week later I went to my second appointment and that's when I realized, this is a scam. The first question she asked me was, "What can I do for you?", I was a bit surprised as she told me to come back after a week, and that's what I told her. So she looked for my file and asked me, "Is this you?" (are you kidding me!). During the appointment she was giving me a hard time for being an early bird and "bullied" me for getting up early. That was really annoying as I didn't go there to talk about my sleeping habits but she couldn't stop talking about it. After we were done talking about that (thank god) she wanted to know how I felt after taking the pills and I told her, that I wasn't feeling any difference (what surprised her). Then she tried to convince me to do acupuncture but I told her I wasn't interested in it. The next thing that happened, confused me and made me question her intentions. To give some context, during my first appointment, she told me, that she can't give me the herbs as I had taken antibiotics and painkillers in the past and my body couldn't handle the raw herbs. But on the second appointment she somehow "changed" her mind and miraculously was able to prescribe me the herbs - again, only a seven day supply - and told me to come back following week ((bare in mind they cost 9 pounds per pack/day, so you can do the math). The whole appointment felt rushed and she wasn't really listening to anything I said, as I mentioned, she only wanted to talk about my sleeping habit which isn't one of my concerns. I left the room really disappointed but that turned into anger when I heard how much I had to pay for the herbs. I paid as I didn't want to cause a scene but declined to book another appointment.
I drunk the tea I made out of the herbs for seven days, but I couldn't feel any difference (she told me I would). Some might say, two weeks of treatment isn't a long time, but I went to holistic doctors in the past and the way they treated me was completely different. The fact, that they want to see you on a weekly basis is a scam, no holistic doctor does that. They only talk to you for about 15 minutes and then you receive a prescription - and you end a paying an abnormal amount of money, for what? I get, that I have to pay for the herbs, but why do I have to pay for a 15 minute consultation, where the "doctor" isn't really listening? This is a scam, they're main focus is to get your money, not to help you. Don't go there, don't waste your money!

At the end of the day, I am really sad about that experience and the fact that I wasted my hard earned money on something like that, but I am really disappointed about the fact that these people try to make money out of the pain of others. Shame on you!‬
‪Written 1 במאי 2019‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬
Dear honestreviews, I am very sorry to hear that you are not satisfied with our service and would be happy to investigate this further. Our goal is always to improve the health of our clients and we do not run a business with a primary goal of profit at all. Our focus is, and always will be health and happiness of our clients. Clearly, we have failed to demonstrate this to you and I would appreciate the opportunity to investigate and learn how we could have done better in order to continuously raise our standard of service and treatments. The standard time between appointments varies from client to client but often when it is a new patient we like to review progress in a week or two at the beginning to assess any reaction to the herbs and then stretch out appointments accordingly. Often times there can be noticeable effects of herbs in a week and this short period follow up is useful. You are right that a week or two of herbs may not be enough to assess the efficacy of the prescription but we do expect some changes in most clients and that gives us valuable information for adapting the formulation (and if there are no changes then this is valuable information in itself for adapting prescriptions). I am sorry that you felt that the doctor did not listen and talked about subject matter that was not of interest to you and I am very sorry if you felt bullied in any way. As you are probably aware, a holistic approach does tend to veer off the direct symptomatic assessment into other areas although I cannot say if that was the case in your situation. I would like to investigate this further and would appreciate it if you could email us with your details so that I can review and discuss with the team and the doctor involved to understand how we can improve and hopefully offer you a satisfactory response. On behalf of everyone at AcuMedic, I would like to again apologise and I do hope to hear from you.
‪This response is the subjective opinion of the management representative and not of Tripadvisor LLC.‬

David Southern
‪1 contribution‬
‪Massage on 25/01‬
לבד • ינו׳ 2019
‪I had a massage with Domenico last week. He has a real talent, with a mix of techniques from Sport to Deep tissue Massage really left me like new. I Must admit it was a hard time, but after I really felt much much better.
Totally recommend.
David‬
‪Written 28 בינואר 2019‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬
Hi David, We know what you mean when it comes to massage - sometimes it can feel like a challenge but it is worth the results. Many thanks for your review.
‪This response is the subjective opinion of the management representative and not of Tripadvisor LLC.‬

Bobbybray
לונדון, UK‪277 contributions‬
‪Authentic Professional Chinese Clinic‬
לבד • אוק׳ 2018
‪I have been going here on and off for years. It's an excellent clinic and has excellent professional staff and doctors. Acupuncture, massage, cupping etc. I go to Dr Gong who is a lovely female Chinese doctor who knows her stuff! I highly recommend her or any other doctor/therapist there. The clinic also mixes Chinese herbs and sells Chinese pills, lotions etc. The clinic is also attached and part of a wonderful specialist tea supplier. After your therapy, sit and have a relaxing cup of herbal tea in a the relaxed, clean and very pleasant surroundings.‬
‪Written 28 באוקטובר 2018‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬
Many thanks for your review and for visiting us, I shall pass your review on to our team which I am sure will give them a smile and extra motivation to offer the best possible service.
‪This response is the subjective opinion of the management representative and not of Tripadvisor LLC.‬

NeetaKG88
לונדון, UK‪66 contributions‬
‪Very disappointed‬
לבד • אוג׳ 2018
‪I went to this clinic with very high expectations, I am not someone who poo poos alternative medicine and I went there with an open mind. When I arrived at the clinic the staff at reception were very friendly and nice. I was then taken by a gentlemen and he asked me questions about my symptoms - which I thought was a bit silly as I had already provided details of my issues. He then told me he was going to acupuncture and he put in the needles and disappeared. He didn't say how long he was going to be which was very awkward. When he did finally get back, he took me to Dr Lily. I was very disappointed with the consultation I had with Dr Lily (if you can even call it that). Aside from looking at my tongue and my pulse she didn't really examine me, she was very accusatory and was fixated with the fact that I had slight dark circles under my eyes, then she said that I needed to change my diet (even though I have had perfect blood test results) and then said my neck was inflammed, even though it isn't! My issues were related to my sinuses so, I am not sure how she came to these conclusions and she didn't really attempt to press me further as to how I felt and what my issues were. She was more focused on getting me another appointment and prescribed me herbal tea. When I went to pay, they said my appointment along with the tea came to £200!! The appointment was only £30, so to charge someone £170 for 20 bags of tea is simply outrageous! I would advise anyone considering going to this place to reconsider and maybe try another clinic, the service was really poor overall and I felt like they just want to make money rather than help people.‬
‪Written 24 באוגוסט 2018‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬

intrepid100Scotland
scotland‪84 contributions‬
‪Expensive but quality‬
לבד • אוג׳ 2018
‪I was a long term patient here, under the care of Dr Lily. She was always very kind, good humoured and most importantly, solved my medical worries where nobody else could. I am eternally grateful for her expertise and knowledge. I had acupuncture, Tuina massage and herbal medicine. One of my emergency visits included a treatment for frozen shoulder, I went to the clinic for 4 sessions and was instantly mobile again. That was worth any price after the useless options from western doctors!
The place has updated and modernised over the years and is now a very expensive option, but even from abroad, this is my go-to clinic for help in difficult health situations.‬
‪Written 15 באוגוסט 2018‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬
Many thanks for your review and I am very happy that we have helped you over your visits. We are continuously reviewing our services and our pricing has pretty much stayed the same for the past few years except for the price of our quality of herbs which has increased in China. We will continue to try to offer the best value that we can for the services that we provide and I appreciate your feedback.
‪This response is the subjective opinion of the management representative and not of Tripadvisor LLC.‬

lolachanguk
לונדון, UK‪1 contribution‬
‪Long term patient - herbs helped my feminine woes‬
לבד • אפר׳ 2017
‪Firstly, if you're expecting Western style medical examination & instant results, then look elsewhere. I can only imagine the negative reviews were left by people who had the wrong expectation of how Traditional Chinese Medicine works and therefore were disappointed.

They are right that it can be expensive, especially if you need daily herbs long term. But for me it was well worth it. I had terrible period pains before. Dr Lily's herbal prescription taken over a few months reduced it to just mild discomfort. My problem was built up over time, so it took a while to rebalance & clear up. TCM doesn't work like Western medicine - it's not trying to get rid of your symptoms instantly. So don't blame TCM for "not working" if you're expecting it to do what it's not suppose to do. I'm probably going to go back again when menopause woes hit!

They're also right that there may be a wait to see Dr Lily. She's in heavy demand because of her specialization in fertility treatments. Several times when I visited, she didn't even get a chance to have lunch. And some other patients can be extremely chatty, delaying her subsequent appointments. But for me she was worth the wait.

For me, this clinic feels a lot more legit. They train GPs who are interested in TCM as well. The massage services are pretty good as well. They offer herbs in both pill form and natural form. Pill form is suppose to be less potent than natural form, but more palatable to those with western taste. Natural form is more expensive if I recall correctly. I don't know if they still offers it, but I used to see signs for discounted services for low income patients. I paid full price because I rather spend my money on these health treatments than fritter away on other things that I don't really need or that actually does my body harm. Your mileage may differ of course.‬
‪Written 26 במרץ 2018‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬
Thank you for your reasoned and considered review, I am happy that we could be a partner in your health and appreciate your understanding of the underlying nature of Chinese Medicine.
‪This response is the subjective opinion of the management representative and not of Tripadvisor LLC.‬

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