Dear JJ0438, thank you for taking the time to describe your experience in our café. Of course we agree with you: When you are a guest in a café, a careless and rude service is the last thing you want. On the contrary: As a guest you rightly expect to be served competently and attentively at all times. We therefore very much regret that we didn’t meet this requirement in the usual way during your visit. We can understand your anger well and we apologize for the unpleasant impression this has left. We would like to make up for this impression. Maybe you give us another chance when you are in the area again? We would be very happy. Kind regards from Friedrichstrasse Your Dussmann the KulturKaufhaus