iTravex
4
This location was reported permanently closed
הוספת תוכן
4.0
7 חוות דעת
מצוין
4
טוב מאוד
0
ממוצע
2
גרוע
0
נורא
1
Peter M
8 שיתופים
זוגות • ספט׳ 2023
Our Palma agent booked us on three tours with Olga, Gerona & Figueres Dali Theatre Museum, Barcelona Day Tour, and Monserrat. These tours were in Russian and English. Some of the tour members were Slovenian and Serbian and not so proficient in English or Russian. Too much talking. Information on meeting points and timetable could have been printed handouts (word provides translations). Brochures available from Info Centres could have been provided. Too much talking about politics, religion and personal beliefs. A little bit less arrogance and respect of customer would be nice. Not really value for money.
Written 8 בספטמבר 2023
חוות דעת זו היא דעתו הסובייקטיבית של חבר Tripadvisor ולא של Tripadvisor LLC. חברת Tripadvisor בודקת את חוות דעת.
Ira Golubeva
שיתוף 1
משפחה • ינו׳ 2020
My family and I happened to spend our holiday at the Magic Andorra hotel which is by far the most awful hotel I have ever experienced.
I do not know where I shall begin: Rooms are not soundproof. You can hear everything in your room from other rooms. It disturbs to sleep, especially when with a kid. The rooms are very cold and opening the window is hardly an option, because the parking lot is just 2 meters away and the room smells of exhaust gases. Basically no service at all.
We payed for the accommodation with half board. The restaurant in Magic Andorra had dirty tableware (plates, cups, spoons and so on). I have made several photos as proof. But worst was my food poisoning after one of the dinners here. My kid had a diarrhoea, too. We had to call for a doctor, who concluded that the poisoning resulted from dirty tableware.
After a series of unpleasant talks we asked the administration to return the rest of the accommodation fee to change the hotel. The administration would not accommodate our side and see to resolving our case. Eventually we had to pay anew for booking another hotel.
I cannot but mention that there was no assistance from iTravix, the host party. Elvira sold us the equipment and said that everything was included. When we came to the ski equipment rental shop, an employee informed us that not all equipment was included, so we have to pay extra. The same goes for ski passes. Elvira didn’t mention that we had to pay for them, too. Elvira booked a ski instructor for us, but when we showed up at the ski-lift the instructor was surprised to know that she had to teach 2 small kids. I think it is irresponsible on the part of the host party to behave in such a way.
I would on no account recommend this hotel and iTravix to any travellers—with kids or not. It is the most awful vacation we have ever had.
I do not know where I shall begin: Rooms are not soundproof. You can hear everything in your room from other rooms. It disturbs to sleep, especially when with a kid. The rooms are very cold and opening the window is hardly an option, because the parking lot is just 2 meters away and the room smells of exhaust gases. Basically no service at all.
We payed for the accommodation with half board. The restaurant in Magic Andorra had dirty tableware (plates, cups, spoons and so on). I have made several photos as proof. But worst was my food poisoning after one of the dinners here. My kid had a diarrhoea, too. We had to call for a doctor, who concluded that the poisoning resulted from dirty tableware.
After a series of unpleasant talks we asked the administration to return the rest of the accommodation fee to change the hotel. The administration would not accommodate our side and see to resolving our case. Eventually we had to pay anew for booking another hotel.
I cannot but mention that there was no assistance from iTravix, the host party. Elvira sold us the equipment and said that everything was included. When we came to the ski equipment rental shop, an employee informed us that not all equipment was included, so we have to pay extra. The same goes for ski passes. Elvira didn’t mention that we had to pay for them, too. Elvira booked a ski instructor for us, but when we showed up at the ski-lift the instructor was surprised to know that she had to teach 2 small kids. I think it is irresponsible on the part of the host party to behave in such a way.
I would on no account recommend this hotel and iTravix to any travellers—with kids or not. It is the most awful vacation we have ever had.
Written 9 בינואר 2020
חוות דעת זו היא דעתו הסובייקטיבית של חבר Tripadvisor ולא של Tripadvisor LLC. חברת Tripadvisor בודקת את חוות דעת.
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