‪Mansell Raceway‬
‪10:00 - 18:00‬
‪Wednesday‬
10:00 - 18:00
‪Thursday‬
10:00 - 18:00
‪Friday‬
10:00 - 18:00
‪Saturday‬
10:00 - 18:00
‪Sunday‬
10:00 - 18:00
מה אנשים אומרים
‪Still waiting for a refund...‬
1.0 מתוך 5 בועות‪ינו׳ 2023‬
‪I booked the race day on 15th January 2023 as a 70th birthday present for a family member. The drive to the venue took us thirty minutes. Upon arrival, we realised that the entrance was locked. After unsuccessfully calling the venue and waiting for over 45 minutes, I checked my junk folder in my emails to discover that an email without a subject line had been sent the day before from a contact called 'Kim' The email said that the race day had to be cancelled due to 'technical reasons' and asked if I wanted a refund. We weren't the only ones to see this email late, as another car with other people arrived and were not aware that the racing had been cancelled. I replied to 'Kim' and said that I would like a refund. I emailed again three days later, as I had not received a response and then emailed again the next day. After that email, I did get a response from the email address Enquiries@mansellraceway.com to say that the refund had been processed. However, this was only part of the amount, so I emailed again to say that I had not been refunded the full amount and was still owed £45. I emailed five days later and got no response. I have emailed them one more time on the 6th February and still not had a response. It has been almost a month since the race day was cancelled, and I have still not been given my full refund. During this period, I have also rung the company several times and no one has answered. This is unacceptable and abysmal customer service. I want someone from the company to get in contact with me and issue the full refund. Finally, I WARN OTHERS ABOUT BOOKING ANYTHING WITH THIS COMPANY.‬

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שפר פרופיל זה
האזור
ליצור קשר ישירות

4.0
4.0 מתוך 5 בועות35 חוות דעת
מצוין
‪23‬
טוב מאוד
‪5‬
ממוצע
‪1‬
גרוע
‪0‬
נורא
‪6‬

Richard h
שיתוף 1
1.0 מתוך 5 בועות
‪פבר׳ 2023‬
‪I've been trying to book a group session on the track for around two weeks now. They don't answer phone calls, WhatsApp, emails or the online contact form (and I've tried each of these multiple times). I'm trying to make a booking worth over 1000 pounds but no way I will trust making an online booking without speaking to them first. Are they even still operating?‬
‪Written 16 בפברואר 2023‬
חוות דעת זו היא דעתו הסובייקטיבית של חבר Tripadvisor ולא של Tripadvisor LLC. חברת Tripadvisor בודקת את חוות דעת.

LukeSJB
אקסטר, UKשיתוף 1
1.0 מתוך 5 בועות
‪ינו׳ 2023‬
‪I booked the race day on 15th January 2023 as a 70th birthday present for a family member. The drive to the venue took us thirty minutes. Upon arrival, we realised that the entrance was locked. After unsuccessfully calling the venue and waiting for over 45 minutes, I checked my junk folder in my emails to discover that an email without a subject line had been sent the day before from a contact called 'Kim' The email said that the race day had to be cancelled due to 'technical reasons' and asked if I wanted a refund. We weren't the only ones to see this email late, as another car with other people arrived and were not aware that the racing had been cancelled.

I replied to 'Kim' and said that I would like a refund. I emailed again three days later, as I had not received a response and then emailed again the next day. After that email, I did get a response from the email address Enquiries@mansellraceway.com to say that the refund had been processed. However, this was only part of the amount, so I emailed again to say that I had not been refunded the full amount and was still owed £45. I emailed five days later and got no response. I have emailed them one more time on the 6th February and still not had a response.

It has been almost a month since the race day was cancelled, and I have still not been given my full refund. During this period, I have also rung the company several times and no one has answered. This is unacceptable and abysmal customer service. I want someone from the company to get in contact with me and issue the full refund. Finally, I WARN OTHERS ABOUT BOOKING ANYTHING WITH THIS COMPANY.‬
‪Written 13 בפברואר 2023‬
חוות דעת זו היא דעתו הסובייקטיבית של חבר Tripadvisor ולא של Tripadvisor LLC. חברת Tripadvisor בודקת את חוות דעת.

steven h
שיתוף 1
1.0 מתוך 5 בועות
חברים • ‪ינו׳ 2023‬
‪Had an absolute nightmare dealing with this company. Event was cancelled due to heavy rain which I completely understand, however this is where my issues began. I was told I’d get a full refund, after 3 weeks I’m still waiting for the money to go back into my account. left a voice mail with no reply, sent a txt message with no reply and sent 2 emails with no reply’s. I was able to get hold of someone last week, after calling over 40 times during their opening hours, I was told that the refund had been processed (this was a full 2 weeks after event was cancelled) here we are a week further down the line and still nothing in my account.‬
‪Written 27 בינואר 2023‬
חוות דעת זו היא דעתו הסובייקטיבית של חבר Tripadvisor ולא של Tripadvisor LLC. חברת Tripadvisor בודקת את חוות דעת.

steveh482016
טאונטון, UK257 שיתופים
5.0 מתוך 5 בועות
משפחה • ‪יוני 2022‬
‪My first time at the track, took grandson for his 14th birthday, booked the arrive & drive for three of us, excellent staff and service, well organised and a great experience, will definitely do it again, track is well laid out and karts are well maintained, good facilities for viewing, with a good food and drink area, high end rest rooms and staff… well done to all for running a first class experience‬
‪Written 5 ביוני 2022‬
חוות דעת זו היא דעתו הסובייקטיבית של חבר Tripadvisor ולא של Tripadvisor LLC. חברת Tripadvisor בודקת את חוות דעת.

Sarah Y
‪Wiveliscombe‬, UKשיתוף 1
5.0 מתוך 5 בועות
משפחה • ‪אוג׳ 2021‬
‪The family had an amazing time, really professional, staff were very friendly and helpful. We'll go again.‬
‪Written 4 באוגוסט 2021‬
חוות דעת זו היא דעתו הסובייקטיבית של חבר Tripadvisor ולא של Tripadvisor LLC. חברת Tripadvisor בודקת את חוות דעת.

Mark T
שיתוף 1
1.0 מתוך 5 בועות
משפחה • ‪יוני 2021‬
‪Despite several e mails, telephone conversations and even a visit personally nothing has been forthcoming in the way of contact or a requested refund.
Even the Manager was going to come back to me very soon? This was over a month ago!

Terrible customer service/care!‬
‪Written 30 ביוני 2021‬
חוות דעת זו היא דעתו הסובייקטיבית של חבר Tripadvisor ולא של Tripadvisor LLC. חברת Tripadvisor בודקת את חוות דעת.

sophieleddiman
21 שיתופים
5.0 מתוך 5 בועות
חברים • ‪מרץ 2020‬
‪This go kart track is fantastic and worth every penny. The staff are so friendly and helpful. My partners car broke down and they helped us get it back up and running. Thank you‬
‪Written 8 במרץ 2020‬
חוות דעת זו היא דעתו הסובייקטיבית של חבר Tripadvisor ולא של Tripadvisor LLC. חברת Tripadvisor בודקת את חוות דעת.

Andrew H
רויאל טנברידג' וולס, UK5 שיתופים
5.0 מתוך 5 בועות
‪אוק׳ 2019‬
‪My first visit to this venue, and will not be my last. A tremendous visit, excellent new facilities, and extremely clean. Good welcome, and the entire event was very professional in it's approach to common sense safety issues and track behaviour. The karts were obviously well maintained, and even if my personal track times were unmemorable, the fun rating was off the charts! Thanks to everyone there - it is a great venue and well worth the money.‬
‪Written 26 באוקטובר 2019‬
חוות דעת זו היא דעתו הסובייקטיבית של חבר Tripadvisor ולא של Tripadvisor LLC. חברת Tripadvisor בודקת את חוות דעת.

Juliet S
בארנסטפל, UK10 שיתופים
5.0 מתוך 5 בועות
משפחה • ‪אוק׳ 2019‬
‪5 of us visited for my sons 17th birthday. Although it may appear expensive (£50 pp for 3 x 15 minute sessions), we were actually there for 2.5 hrs in total. This included a safety video and briefing, an explanation of the track, all protective gear and 3 fabulously friendly track stewards.
Our group are all very competitive so getting our individual timings between each session was great. We were able to compare times and also get some tips as to how to improve. These tips include braking zones and the best lines to take through the chicanes.
They have a lovely clean and bright bar area with views of the circuit so you can arrive before your session time and watch others through the large glass windows beforehand.
The toilets and changing facility are clean, bright and modern.
We will definitely be visiting again.‬
‪Written 21 באוקטובר 2019‬
חוות דעת זו היא דעתו הסובייקטיבית של חבר Tripadvisor ולא של Tripadvisor LLC. חברת Tripadvisor בודקת את חוות דעת.

James H
יער דין, UK55 שיתופים
5.0 מתוך 5 בועות
חברים • ‪ספט׳ 2019‬
‪A very professional venue, with a clear focus on safety. Karts were quick and well maintained, and the track was good too. Lap time recording was a really good feature, and it was all fairly priced. Great staff too. Would highly recommend. ‬
‪Written 22 בספטמבר 2019‬
חוות דעת זו היא דעתו הסובייקטיבית של חבר Tripadvisor ולא של Tripadvisor LLC. חברת Tripadvisor בודקת את חוות דעת.

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חוות דעת על ‪Mansell Raceway‬ - ‪Dunkeswell‬, אנגליה - Tripadvisor

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