Onsen Hot Pools Retreat & Day Spa
Onsen Hot Pools Retreat & Day Spa
Onsen Hot Pools Retreat & Day Spa
4.5
09:00 - 22:00
Monday
09:00 - 22:00
Tuesday
09:00 - 22:00
Wednesday
09:00 - 22:00
Thursday
09:00 - 22:00
Friday
09:00 - 22:00
Saturday
09:00 - 22:00
Sunday
09:00 - 22:00
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4.5
2,118 reviews
Excellent
1,591
Very good
356
Average
98
Poor
42
Terrible
31
Aeacho13
10 contributions
חברים • יולי 2023
I'd been drooling over Onsen's Instagram for months before my trip, and the views did NOT disappoint! My best friend and I decided to book the ultimate relaxation experience. Onsen was easily accessible by the city bus from Queenstown. Our pool was ready early so we were able to soak a little while longer. The juice was some of the best we ever had! The pool overlooked the mountains and we watched the jetboats zooming down the river. Relaxation lives here. After our soak, I had the hot stone massage--highly recommended! This was the best of the 4 massages I had in NZ. We were treated to drinks and dessert after our spa treatment--the perfect ending to the perfect afternoon. Cheesecake bite was to die for!
Written 8 באוגוסט 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
AJ
אזור אוקלנד, ניו זילנד272 contributions
זוגות • יולי 2023
We were lucky to find a slot had opened up for the onsen hot pools and couldn’t turn it down.
The place books up well in advance so get on their website way before your trip. Get on the waitlist and keep checking for openings!!
The views speak for themselves. The hot pools were relaxing and you could enjoy the epic scenery of the area.
The staff were great when checking in and taking us to the pools.
The place is awesome.
The place books up well in advance so get on their website way before your trip. Get on the waitlist and keep checking for openings!!
The views speak for themselves. The hot pools were relaxing and you could enjoy the epic scenery of the area.
The staff were great when checking in and taking us to the pools.
The place is awesome.
Written 5 באוגוסט 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Taylah L
ניוקאסל, אוסטרליה33 contributions
זוגות • יוני 2023
This is a beautiful and relaxing spa. They played tranquil music whilst we looked over the valley. We had the 6pm booking where we could still see the mountains and river until the sun went down completely and we could then stargaze.
Note you only got about 50 minutes in the pool as they use this time for you to get dressed.
Note you only got about 50 minutes in the pool as they use this time for you to get dressed.
Written 31 ביולי 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Amanda C
גולד קוסט, אוסטרליה1,662 contributions
זוגות • יולי 2023
What a magic experience with an amazing view!
A must do for couples when in Queenstown.
There’s a complimentary shuttle from town to Arthur’s Point and it’s totally worth the trip!
We enjoyed our drink and snack in the hot tub whilst taking in the incredible views.
It was freezing outside and amazing in.
Perfect amount of time to relax and enjoy!
A must do for couples when in Queenstown.
There’s a complimentary shuttle from town to Arthur’s Point and it’s totally worth the trip!
We enjoyed our drink and snack in the hot tub whilst taking in the incredible views.
It was freezing outside and amazing in.
Perfect amount of time to relax and enjoy!
Written 28 ביולי 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ben_Parks
Melbourne, Australia134 contributions
לבד • יולי 2023
Life was made easy with a soak and massage.
A huge shout out to Libby who checked me in and removed any doubts I had. Her welcome with a big smile & a sense of ease was a great start.
The oval onsen soak was superb!
Thank you to my amazing massage therapist, Suan (apologies for spelling). Extremely professional & super relaxing.
A huge shout out to Libby who checked me in and removed any doubts I had. Her welcome with a big smile & a sense of ease was a great start.
The oval onsen soak was superb!
Thank you to my amazing massage therapist, Suan (apologies for spelling). Extremely professional & super relaxing.
Written 28 ביולי 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
DexterCullen
אירלנד148 contributions
זוגות • יולי 2023
A visit to the Onsen pools is on every 'must do' list for Queenstown. We went at night and the peace and starry sky were lovely. The girls working there were very nice. I'm just not sure it lives up to the major hype it receives. It is a lovely experience though. Book well in advance and the parking is limited and tight so beware!
Written 19 ביולי 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
stormborne
Sydney299 contributions
זוגות • יוני 2023
Honestly the best spa experience we've ever had.
We were picked up from Queenstown for their opening sessions. On arrival we filled out our forms and selected our preferred beverage and snack options for enjoyment whilst in the spa.
Not going to lie it's a bit chilly as you strip down to your swimmers and take a pre-rinse, but once you are in the bubbling mineral spa with the hot air misting around you, watching sun light up the mountain and shot gun river below, it's hard to feel anything but happy.
The tub itself is quite deep - my husband is 6"6 and there was plenty of room for both of us. The 45 minutes passed surprisingly quickly.
After our session we were led upstairs and had the most divine massage. So often the massages at spas are on the soft side, but the ladies we had applied the perfect amount of pressure and had excellent technique, using both long strokes and kneeding. The massage beds themselves were also super comfy and even my husband fit well.
I can't speak highly enough of our masseuse- if I was a local I would be a regular customer.
After the massage we then had a lovely facial with pure Fiji products. our skin felt hydrated and glowed.
After leaving our room we were taken back upstairs to the comfy waiting area to enjoy the view, some juice, tea and sweets before grabbing the shuttle back to queenstown
all in all a sensational few hours - highly highly recommend
We were picked up from Queenstown for their opening sessions. On arrival we filled out our forms and selected our preferred beverage and snack options for enjoyment whilst in the spa.
Not going to lie it's a bit chilly as you strip down to your swimmers and take a pre-rinse, but once you are in the bubbling mineral spa with the hot air misting around you, watching sun light up the mountain and shot gun river below, it's hard to feel anything but happy.
The tub itself is quite deep - my husband is 6"6 and there was plenty of room for both of us. The 45 minutes passed surprisingly quickly.
After our session we were led upstairs and had the most divine massage. So often the massages at spas are on the soft side, but the ladies we had applied the perfect amount of pressure and had excellent technique, using both long strokes and kneeding. The massage beds themselves were also super comfy and even my husband fit well.
I can't speak highly enough of our masseuse- if I was a local I would be a regular customer.
After the massage we then had a lovely facial with pure Fiji products. our skin felt hydrated and glowed.
After leaving our room we were taken back upstairs to the comfy waiting area to enjoy the view, some juice, tea and sweets before grabbing the shuttle back to queenstown
all in all a sensational few hours - highly highly recommend
Written 18 ביולי 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Amerson1
בריסביין, אוסטרליה115 contributions
משפחה • מאי 2023
Visited with my 20 something son. We were collected by their courtesy bus in Queenstown (very handy as we didn't have a car). Really enjoyed our hour in the pool overlooking the Shotover River, with complementary drink (hot chocolate as the day was cold and rainy) & snack.
Written 5 ביולי 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pedro das Neves
לינדה א-וליה, פורטוגל7 contributions
זוגות • יוני 2023
Really worth to do it at least once! We did it during sunset and we got both of day and night. Even spotted some constellations.
Written 30 ביוני 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Phil B
בריסביין, אוסטרליה122 contributions
יוני 2023
An amazing experience when its 2 degrees!
We booked the original onsen that offers fantastic views of the river and mountains.
Definately worth the money for the experience.
Of note, going by my watch, that we didn't quite get the 60 minutes however. Its was more like 60 minutes from check in. But to be honest, an hour is probably too long.
We booked the original onsen that offers fantastic views of the river and mountains.
Definately worth the money for the experience.
Of note, going by my watch, that we didn't quite get the 60 minutes however. Its was more like 60 minutes from check in. But to be honest, an hour is probably too long.
Written 15 ביוני 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi,
I want to know if you provide fresh water between different guest groups.
Dylan
11 contributions
From the website:
• For our Original Onsen and Outdoor Onsen pools the water is constantly refreshed with 1.5 litres of water per minute exiting the pool and 1.5 litres of fresh water being added.
• Each pool is electronically monitored at one second intervals as the water rotates between the pool and filtration system. The electronics compare the ideal readings to the actual readings and adjust as necessary.
• As the water circulates, it passes through a sand filter and a UV unit and then if required a small dose of bromine is added as a final disinfectant.
• In addition, a staff member undertakes manual pool tests four times a day as a back up to the electronic system.
• The shared facilities are also cleaned on the hour or approx. 10 times each day
•The smaller, private Serenity Soak oval tubs offered to our day spa guests are emptied, cleaned and re-filled with fresh water for each new booking but in keeping with our environmental responsibilities, we limit the number of bookings for these hot tubs each day.
I can’t decide between the Ultimate experience or Serenity soak. What does everyone recommend? Thank you
I can’t decide between the Ultimate experience or the Serenity soak. Which one does everyone recommend? Thanks
JoanneLee
Miranda, אוסטרליה2 contributions
We are planning a January date and wanting to do around sunset, what time will be sunset in January?
Is there a way I can know what time my session at the spa will before booking?
Lucyjsmith
מרכז אוקלנד, ניו זילנד105 contributions
Yes if you book online you can choose your time
We are going to New Zealand on April. Which package should I buy for onsen experience with view of Shotover canyon and full body massage?
Raymond S
Sandringham, ניו זילנד77 contributions
Ultimate relaxation experience. That’s what we got and had exactly what you are after. It was amazing too :)
Daniel A
1 contribution
Hi,
We are planning to do the hot pools early April. What time would be best to book to see the sunset this time of year?
Thank you!
Simon R
אזור אוקלנד, ניו זילנד47 contributions
Hi, book earler as very popular.
Not sure hiw the sun seta as you are looking southetly across the shotover flats. Hence will only see shadows, not the sun below the ranges in the valley.
Chances are you may not get to choose such a speciic time.
But sure you'll enjoy. Just ask spa...
Sohni Singh
1 contribution
Hi, is this activity confirmed straight away when you book on TripAdvisor? Or does it take a while for the confirmation to come through?
Marketing U
קווינסטאון, ניו זילנד
Hi,
Thank you for your question.
Once you have requested a day and time on trip advisor, our reservations will be in touch with an exact booking time.
Please note all requests are subject to availability.
Thanks
The Onsen Team
Mavissssschan
6 contributions
Should I make reservation at day time or night time? When will the best time slot for that ? I will be in Queenstown in mid December. thanks
Marketing U
קווינסטאון, ניו זילנד
Hey,
That's a tricky one! We think it is equally amazing both day time and evening, our most popular session is our sunset experience. In the day time you get to experience the amazing views over the shotover canyon, however in the evening you can relax under the stars.
We hope this helps you decide.
Sincerely
The Onsen Team
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