Buffalo Tours
Buffalo Tours
4.5
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Buffalo Tours
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הצג אפשרויותהוספת תוכן
4.5
1,648 חוות דעת
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1,419
טוב מאוד
124
ממוצע
31
גרוע
24
נורא
50
Eva L
שיתוף 1
זוגות • פבר׳ 2024
We booked Ha long bay tour 2 days 1 night, but I woul say it wasn’t even 1 full day, because most of the time you spend is transvering, at it was slow. The trip was not as we were told in the office when we booked. We were told at 2 days 1 night we gonna see most of the highlights of ha long bay including floating village, but in result we get only small kayaking ride and boat ride in cave , although it should be possible go to cave by kayaks , but they wanted save time , and they didn’t let us go by kayaks instead they put us in boat and take quick ride to cave, nature was stunning but was hard to enjoy in so short time.
The worst part was transfer after Ha long bay. Helen at the office say it would be best option for us paid 30$ for limousine buss to Ninh Binh as we are not staying exactly at Ninh Binh the limousine transfer will take us directly to our hotel, but regular buss would just drop us at Ninh Binh. We ended up waiting our transfer 2 hours after Ha long bay, and still we didn’t get to our “limousine buss”. Some other buss was going to Ninh Binh take us , but in beginning they didn’t wanted take us because we don’t stay exactly at Ninh Binh. We ended up at uncomfortable and unwelcoming buss although we paid extra 30$ for transfer. When we reached out Helen , she just answered wait just few minutes, but it was 2 h.
I have good review about staff at cruise, they was professional and welcoming.
And food also was great. But yeah, from Ha long Bay we didn’t get the best , if we would know it will be so less attractions in this tour, we would take just day trip to just enjoy the stunning Ha long bay views.
The worst part was transfer after Ha long bay. Helen at the office say it would be best option for us paid 30$ for limousine buss to Ninh Binh as we are not staying exactly at Ninh Binh the limousine transfer will take us directly to our hotel, but regular buss would just drop us at Ninh Binh. We ended up waiting our transfer 2 hours after Ha long bay, and still we didn’t get to our “limousine buss”. Some other buss was going to Ninh Binh take us , but in beginning they didn’t wanted take us because we don’t stay exactly at Ninh Binh. We ended up at uncomfortable and unwelcoming buss although we paid extra 30$ for transfer. When we reached out Helen , she just answered wait just few minutes, but it was 2 h.
I have good review about staff at cruise, they was professional and welcoming.
And food also was great. But yeah, from Ha long Bay we didn’t get the best , if we would know it will be so less attractions in this tour, we would take just day trip to just enjoy the stunning Ha long bay views.
Written 6 בפברואר 2024
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jody262016
פורט מקווארי, אוסטרליה143 שיתופים
Stayed overnight with Journey Junk Boat in Halong bay, rooms were ok with a small bathroom. Meals on the boat were ok, drinks more expensive than most places in Vietnam but overall a great experience, night time after dinner they bring out the karaoke equipment and everyone shared a good laugh. You get taken to the caves that you can walk through a few hundred steps, go for a kayak or boat ride and take a swim at the beach(man made) worth the experience.
חוות דעת על: Halong Bay Overnight Junk Boat Cruise
Written 14 במאי 2023
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TheFowles
Brighton, United Kingdom30 שיתופים
Last time when we were in Singapore was pre- Covid in September 2019 and unfortunately for us the Raffles Hotel was having a major upgrade, so no chance for a Singapore Sling at the Courtyard Bar!
This time in October 2022, post-Covid it was open and we were able to enjoy a Singapore Sling again. Price for two was exactly £55 inclusive of tax.
This time in October 2022, post-Covid it was open and we were able to enjoy a Singapore Sling again. Price for two was exactly £55 inclusive of tax.
חוות דעת על: Raffles Singapore Sling Masterclass
Written 4 באוקטובר 2022
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Shannon
13 שיתופים
חברים • אוג׳ 2022
Would not recommend. We booked to go to Ha long bay. It cost us 63 US dollars per person. The trip was cancelled due to the weather conditions - understandable. We got a call from Kathy who we booked the trip with in the morning while we are at the hotel to say that the trip has been cancelled due to the adverse weather conditions. She then called a few minutes later to say it is going ahead. Our friend tried to book the same trip that morning with a different travel company and they were unable to book as they were told the boat would not be running due to weather conditions.
We were on the bus for about 2 hours when the tour guide told us we could no longer go to Ha long bay. She asked us as a group if we wanted to go to Ninh Binh. The bus was still moving as all of this was being discussed and we had no idea what the tour would now entail. We were never explicitly told that we could get a full refund if we went back to Hanoi and we felt a bit of pressure to go to Ninh Binh as everyone was asked as a group. In the end we said we were happy to go to Ninh Binh if we got a partial refund as we had paid for a deluxe trip to halong bay - lunch on boat, sunset party, wine, kayaking etc. We text the lady we booked the trip with there and then to confirm that we would get a partial refund and she said we would and to just enjoy our trip. She must have rang the tour guide and complained to the tour guide as the tour guide then said her manager said we were not happy about going to Ninh Binh but I showed her the messages and informed her I said we were asked as a group and I am happy to go if I get a partial refund.
We were 4hrs getting to Ninh Binh. It should have been much less if we weren’t making our way to Halong bay. We only ended up getting to do half of the Ninh Binh trip as we started it after lunch at approx 1 - 1:30pm. The Ninh Binh trip was 28 USD.
When we went to the office to get the refund after texting the night before and confirming Kathy would be there, she was not. We got saturated in the terrestrial rain going. We left and after reaching her on the phone a short while later we went back. Got soaked in the rain again to be told she would refund us 5 USD. We paid 63 dollars for a 28 dollar trip that we only got to do half of. Eventually the manager came in. He was laughing and smiling and he raised his voice. He mentioned he didn’t care about the tour guide when I said the bus was over booked as I was in the tour guides seat and she was sitting on the floor. He then wanted to get the tour guide down and was saying she would give a refund because she didn’t inform us properly. I said she was on a weeks wage why would she be giving a refund. I feel so sorry for the people who work there. After Kathy showing me the itinerary for the 28 dollar Ninh Binh trip the manager at first said it wasn’t the itinerary. Then he said who told you it was the itinerary. Then he said the 28 dollar trip didn’t include tickets or lunch even though it clearly said they were included. At one stage he said it didn’t include the bus either and I said what did it include then. He just kept smiling because he knew what he was saying was ridiculous!!
The bus was overfull. We paid for the “deluxe”. Me and my friend wasn’t together. She was in the front of the bus beside the driver and I was behind her in the tour guides seat that had very little leg room. I’m about 5’9 - look at picture. The bus is apparently what we paid over 30 USD more for than what would be offered in the 28 USD standard package.
The whole thing was a disaster. The tour guide wasn’t provided with a microphone so we couldn’t hear her on the bus. The company just wanted to avoid having to give refunds and tried to encourage everyone to go on a way cheaper trip for the same price they paid to avoid this and make extra cash. Hence they told us we wouldn’t be going to halong bay 2 hours into the journey when they knew from the get go. Worst customer experience I have ever witnessed.
We were on the bus for about 2 hours when the tour guide told us we could no longer go to Ha long bay. She asked us as a group if we wanted to go to Ninh Binh. The bus was still moving as all of this was being discussed and we had no idea what the tour would now entail. We were never explicitly told that we could get a full refund if we went back to Hanoi and we felt a bit of pressure to go to Ninh Binh as everyone was asked as a group. In the end we said we were happy to go to Ninh Binh if we got a partial refund as we had paid for a deluxe trip to halong bay - lunch on boat, sunset party, wine, kayaking etc. We text the lady we booked the trip with there and then to confirm that we would get a partial refund and she said we would and to just enjoy our trip. She must have rang the tour guide and complained to the tour guide as the tour guide then said her manager said we were not happy about going to Ninh Binh but I showed her the messages and informed her I said we were asked as a group and I am happy to go if I get a partial refund.
We were 4hrs getting to Ninh Binh. It should have been much less if we weren’t making our way to Halong bay. We only ended up getting to do half of the Ninh Binh trip as we started it after lunch at approx 1 - 1:30pm. The Ninh Binh trip was 28 USD.
When we went to the office to get the refund after texting the night before and confirming Kathy would be there, she was not. We got saturated in the terrestrial rain going. We left and after reaching her on the phone a short while later we went back. Got soaked in the rain again to be told she would refund us 5 USD. We paid 63 dollars for a 28 dollar trip that we only got to do half of. Eventually the manager came in. He was laughing and smiling and he raised his voice. He mentioned he didn’t care about the tour guide when I said the bus was over booked as I was in the tour guides seat and she was sitting on the floor. He then wanted to get the tour guide down and was saying she would give a refund because she didn’t inform us properly. I said she was on a weeks wage why would she be giving a refund. I feel so sorry for the people who work there. After Kathy showing me the itinerary for the 28 dollar Ninh Binh trip the manager at first said it wasn’t the itinerary. Then he said who told you it was the itinerary. Then he said the 28 dollar trip didn’t include tickets or lunch even though it clearly said they were included. At one stage he said it didn’t include the bus either and I said what did it include then. He just kept smiling because he knew what he was saying was ridiculous!!
The bus was overfull. We paid for the “deluxe”. Me and my friend wasn’t together. She was in the front of the bus beside the driver and I was behind her in the tour guides seat that had very little leg room. I’m about 5’9 - look at picture. The bus is apparently what we paid over 30 USD more for than what would be offered in the 28 USD standard package.
The whole thing was a disaster. The tour guide wasn’t provided with a microphone so we couldn’t hear her on the bus. The company just wanted to avoid having to give refunds and tried to encourage everyone to go on a way cheaper trip for the same price they paid to avoid this and make extra cash. Hence they told us we wouldn’t be going to halong bay 2 hours into the journey when they knew from the get go. Worst customer experience I have ever witnessed.
Written 11 באוגוסט 2022
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Milly H
6 שיתופים
משפחה • יולי 2022
We went to halong bay on an overnight cruise with the tour guides Bobby and Harry and it was an absolutely amazing experience, they were so kind and welcoming and the accomodation on the island was breathtaking, would definitely recommend for backpackers
Written 6 ביולי 2022
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Taniamaria Rosa... R
שיתוף 1
מאי 2022
I went to Bali in May 2022, and on the trip I went on 5 trips with Discova, and was also picked up and driven to the airport on my last day.
I wan`t to give you my warmest recommadations. I was always picked up at the right time and never had to wait, the cars was really nice and was always clean, the drivers were polite, smiling and always holding the door for me, and my guide Ketut Sunarka was amazing ⭐️
Ketut Sunarka was my guide on all my trips, which I`m very happy about. He was so nice and funny, and always paid attention to me. He`s english was very good, and he told so much about what we saw around us, when we were driving around, and he made a lot of ekstra stops to take pictures and show me interesting things on the way, that wasn`t on the program.
I will definitely recomment and use Discova another time.
I wan`t to give you my warmest recommadations. I was always picked up at the right time and never had to wait, the cars was really nice and was always clean, the drivers were polite, smiling and always holding the door for me, and my guide Ketut Sunarka was amazing ⭐️
Ketut Sunarka was my guide on all my trips, which I`m very happy about. He was so nice and funny, and always paid attention to me. He`s english was very good, and he told so much about what we saw around us, when we were driving around, and he made a lot of ekstra stops to take pictures and show me interesting things on the way, that wasn`t on the program.
I will definitely recomment and use Discova another time.
Written 17 ביוני 2022
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CuriousAl
ונקובר, קנדה27 שיתופים
אפר׳ 2020
Not all travel agents will treat you equally well if something goes wrong:
A group of 10 travellers booked a Borneo Multi Days Package at the Sakua Rainforest Lodge through Discova (Formerly Buffalo Tours). Due to the Pandemic, we formally cancelled the trip and requested a refund in March of 2020. While other travel agencies and airlines offered full credit and/or refunds in a timely fashion, if took Discova until to August to issue a refund; and this was after extensive emails sent to the Vietnam office and its management, along with inquiries sent to the main office in Singapore. Furthermore, Discova claimed that the "supplier" would only return 80% of our payments. So the group forfeited about $2800 USD for a trip that was cancelled. We have subsequently booked the same package for future travel directly with the Rainforest Lodge and found out that the Covid19 return policy is a 100% refund.
A group of 10 travellers booked a Borneo Multi Days Package at the Sakua Rainforest Lodge through Discova (Formerly Buffalo Tours). Due to the Pandemic, we formally cancelled the trip and requested a refund in March of 2020. While other travel agencies and airlines offered full credit and/or refunds in a timely fashion, if took Discova until to August to issue a refund; and this was after extensive emails sent to the Vietnam office and its management, along with inquiries sent to the main office in Singapore. Furthermore, Discova claimed that the "supplier" would only return 80% of our payments. So the group forfeited about $2800 USD for a trip that was cancelled. We have subsequently booked the same package for future travel directly with the Rainforest Lodge and found out that the Covid19 return policy is a 100% refund.
Written 29 בדצמבר 2020
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X5317REsuzanneh
סאנשיין קוסט, אוסטרליה61 שיתופים
פבר׳ 2020
We were picked up from our Hotel in Hoi An and driven to Hue, with a friendly driver, who showed us sites along the way, and dropped at our Hotel in Hue. We were also transferred to the Hue Airport, and collected again at Hanoi Airport to go to our Hotel in Hanoi. The following day we once again travelled with a very safe driver to Halong Bay and given clear instructions as to where he would be on our return. We travelled back to Hanoi, stopping along the way to stretch our legs, and for a break. On our departure from our Hotel the following day, we were driven to Hanoi Airport. Our drivers, who were all very courteous and always on time, if not a little early at times, and we felt very comfortable with every aspect of their service. We would definitely recommend Buffalo Tours to anyone visiting the region!
Written 30 במרץ 2020
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Nick M
מלבורן, אוסטרליה20 שיתופים
פבר׳ 2020
We loved this tour - Our guide Mai was just fantastic. She took us into tiny local restaurants that we would not have ventured into on our own and as a result we got to try some amazing food! Believe me - you'll be full by the end of this corner, especially with a stop on "beer corner"! We got to see some interesting sites as well, including the bars along the Hanoi railway line (you have to see it to believe it!) Recommended.
חוות דעת על: Hanoi Street Eats Evening Small Group Tour
Written 24 בפברואר 2020
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trudy b
21 שיתופים
אפר׳ 2019
Steam into the past, chugging along through villages seeing children run out Tom wave to the train which only happens twice a week. We watched the turnaround rather than visit a market. On return we were served a tiffin 3 tiered meal on damask table cloths with staff dressed in the old colonial clothes. A wonderful day. We always go onto this train when we visit Sabah.
חוות דעת על: North Borneo Steam Train with Tiffin Lunch from Kota Kinabalu
Written 24 בפברואר 2020
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ccmacl2000
קאמברידג'שייר, בריטניה
Is the telephone number and address for Buffalo Tours Hanoi a secret. Yjey certainly make it hard to find
נכתבה בתאריך 14 בנובמבר 2019
Sorry for late reply, we booked our tours through agent here in Aussie so we had all there numbers before hand.
נכתבה בתאריך 9 בדצמבר 2019
Good morning lovely Buffalo Tours. Our booking number is IH/824074. Our ship Fiamond Princess is due back in Yokohama on Wednesday 18 September at 7am.We see on our voucher tht we will be picked up at the cruise terminal at 12 noon.
Would it be possible to make this pick a little earlier, ay 10 or 10.30?
Thank you so much for your service so far and we look forward to seeing one of your drivers on Wednesday morning.
Thank you for your assistance. Cheers Judy
נכתבה בתאריך 13 בספטמבר 2019
Yes, just contact them direct or text and they will respond. they are a very flexible pick up company and we have used them several times
נכתבה בתאריך 14 בספטמבר 2019
I have tried contacting the company via email and web chat but no one is responding. Is there an email or app chat I can communicate with a staff?
נכתבה בתאריך 29 במאי 2019
Hello. I'm Anh from Buffalo Tours Client Experience Team. You can send us an WhatsApp message via our Hanoi Hotline +84 989 559 488 and we will pass your request to an appropriate staff. Hope that this helps!
We look forward to hearing from you. Best regards, Anh
נכתבה בתאריך 30 במאי 2019
Hi, we have started to look at buffalo tours as we are I tereted in a tour of Vietnam and Cambodia also for three weeks, could you send me a copy of your iteniary if you still have it, to give me an example of what they can offer ?
Best regards
Paul cassar
נכתבה בתאריך 15 בפברואר 2019
Sorry for late answer Paul, and a computer crash means I don’t have my itinerary, best of luck.
נכתבה בתאריך 23 באוגוסט 2019
My wife has a few problems with steps etc. Would you be able to tell me how eay it is to get on and of the boats on the Phi Phi Island tour? What methods are used? Gangplanks? Jumping of into knee high water? Thanks
נכתבה בתאריך 4 בנובמבר 2018
I would suggest you contact Buffalo tours and ask them directly, they are a very serious company and will provide all the info you need.
נכתבה בתאריך 5 בנובמבר 2018
I want to visit Thailand and Vietnam next July for 21 days,I want to know the price ,hotels,circuits flights.
נכתבה בתאריך 27 במאי 2018
Call Buffalo Tours, and they will inform you adequately. They arrange for you hotels, as well as transportation and guides/interpreters. It is not cheap, but they do an excellent work.
נכתבה בתאריך 27 במאי 2018
Hello
I have plans business trip in Hanoi
I need Sedan & interpreters VN-ENG
Can you tell me how much per days ?
נכתבה בתאריך 22 במאי 2018
Hello, get in touch with Buffalo tours they were great with all our needs and questions.
נכתבה בתאריך 22 במאי 2018
Hello
I have plans business trip in Hanoi
I need Sedan & interpreters VN-ENG
Can you tell me how much per days ?
נכתבה בתאריך 22 במאי 2018
The concierge at Buffalo Tours spoke perfect English and booked us the perfect tour that worked with our time schedule and budget. We also arranged for airport pick up... you may want to give your hotel stay a call for additional info specific to your needs.
Hope this answer helps you. Safe travels.
נכתבה בתאריך 13 ביוני 2018
What would it cost for a private transfer by car (for 2) from Phu My cruise terminal to HCMC at around 2pm plus a return trip to the ship around 1pm the next day?
נכתבה בתאריך 1 באפריל 2018
bonjour,
Souhaitons partir en circuit privatif en janvier 2018 avec BUFFALOURS THAILANDE. Qui connait cette agence locale ?
Merci de vos réponses
נכתבה בתאריך 28 בספטמבר 2017
Bonjour Cossejl,
Je vous remercie d'avoir nous contacter a TripAdvisor! Est ce que vous pouvez nous envoyer un enquete directement a notre siteweb, sur le portal la bas?
Sincerement,
James Duquette
Regional Client Experience Team Leader
נכתבה בתאריך 9 באוקטובר 2017
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