‪Rented here twice. Once with a guide and once on our own. Both were very positive experiences. Sofia has great bike paths through all the parks and some exciting mountain bike sections even with some jumps. Will do this again when we return.‬

‪Extremely disappointing service. I arrived late to pick up the bike I intended to rent, and I notified them beforehand. Upon reaching the bike shop, no one was present, and a sign on the door directed customers to call (we are talking about their working hours - 1:30 pm). After making the call, I was informed that I needed to wait for 30 minutes until the person returned. Despite waiting, upon the individual's arrival, I was once again reprimanded for being late and was refused the bike. This experience was incredibly frustrating and poorly handled.‬