‪Worst WiFi ever. I had to work for 90 minutes each of my two mornings through video calls. The video did not work, I was unable to share my screen and present, the attached documents never fully uploaded and took 15 minutes to partially load, and I was kicked out of my meeting four times. It was embarrassing and I looked like an incompetent fool because my videos and documents wouldn’t share and my mic was cutting in and out. This happened on BOTH DAYS. Secondly, the waitstaff in the Chairman’s Club was rude and curt when I asked to change the channel on one of the TVs so we could watch a baseball game. The bartender was downright surly and the waitress looked like she’d rather be ANYWHERE else. Finally, the casino. It is too cold to sustain life. I was wearing sandals and I left after less than an hour because my toes were turning blue. In addition, they offered double comps on Mondays, but the catch was that they were being so stingy that it was useless because the pit supervisor apparently didn’t like me so I got NOTHING. Sure, Monday is double comp day, but what they DON’T tell you is that NO ONE is being awarded comps anyway, and zero x zero is still zero. I didn’t play again after that. Between the stingy comps and freezing cold casino, it was not enjoyable, so why bother.‬

‪We have been customers of the Golden Nugget , Las Vegas, and Atlantic City in excess of thirty years. We realize the pandemic caused a major disruption to the hospitality industry, but our last couple visits to the Atlantic City property have not been up to standard. Let's start with the good points. The telephone reservation ladies are among the nicest people you will ever have a business encounter with. They are polite, they get to know you, and just make the whole experience seamless. Check-in is another strong point. We know a lot of the front desk people. By the time we walked from the escalator to the desk our check in was almost complete. The young lady who completed our check in knew us from prior trips and check in took less than a minute. Another strong point is Vic and Anthony's Steak House. We generally dine there each visit. The menu and service are excellent. This is a text book four star restaurant. No it is not cheap, but if you want a really nice dinner it fits the bill. The Grotto restaurant is not fully re-opened. The menu is a shell of the pre-covid menu. Michael Patrick's, opens at 9:00 am. People like to eat breakfast earlier. As the buffet is still closed, people need a breakfast option. Michael Patrick's get crowded at opening, service is hit and miss, and getting a second cup of coffee is a job. Casino's are re-opening buffets. No indication that GN is going to do this. Their buffet was not the greatest in the world , but it was comfort type food, served in clean environment , with very friendly servers. You could always find something to like on the buffet. The hotel is starting to look run down. Room amnesties have been reduced to mini-tubes of lotion, shampoo, and body wash which are insufficient for one person let alone two people in a room. Their amenities used to very decent. This is penny wise and dollar foolish. There is no more pen and scratch pad in the rooms either. This came in handy some times. The biggest complaint is the casino. Really not talking about winning or losing , but about running the customers out due to the temperature. This is a casino , not a meat locker. When people are going outside to warm up , it's too cold in the casino. I would really like to see the property we enjoyed for years come back to her old self.‬