‪One2Eleven‬

חוות דעת על ‪One2Eleven‬, הלסטון

‪One2Eleven‬
3.5
‪מרכזי בידור ומשחקים‬
The area
Address
‪Best nearby‬
‪Restaurants‬
‪79 within 5 kms‬
‪Attractions‬
‪14 within 5 kms‬

3.5
‪88 reviews‬
‪Excellent‬
‪29‬
‪Very good‬
‪21‬
‪Average‬
‪14‬
‪Poor‬
‪10‬
‪Terrible‬
‪14‬

Claire H
‪12 contributions‬
‪We absolutely love One2Eleven!‬
משפחה • מרץ 2020
‪I've been to many soft play areas over my 16 years of mumhood, spent several years as trade account manager for Legoland, Thorpe Park and Chessington World of Adventures and was editor of Raring2go! parent magazine and directory so have been invited to review many kids' play spaces.....
But I choose to go to this one and I even do it regularly (with my 3 and 11 year children, not on my own!)

One2Eleven is clean, friendly, well run and excellent value for money. It's a safe, fun environment for my son to enjoy and explore and I even get to relax with a coffee (and a cheeky bacon roll) while he is off with his sister or making friends. We've been going every Friday for nearly a year (apart from lockdown, obviously) and it's a favourite for me and Stanley. Fantastic play equipment, interactive fun, role play with shops and dressing up and even a sensory room.

We've missed it and can't wait for its post lockdown reopening!

PS We had a birthday party here too - absolutely brilliant and I barely had to lift a finger! Perfect.
‪Written 15 באוגוסט 2020‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬

brun0murphy
פלימות', UK‪256 contributions‬
‪Madness ‬
משפחה • פבר׳ 2020
‪Ok not the best day out kids out of control staff don’t seem that interested coffee was ok not expensive ‬
‪Written 19 בפברואר 2020‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬
Thank you for visiting One2eleven and for taking the time to leave a review. We usually receive great feedback about the enthusiasm of our staff, so I'm sorry if you did not find this to be the case during your visit. Many thanks, Richard Smith
‪This response is the subjective opinion of the management representative and not of Tripadvisor LLC.‬

LILY
‪7 contributions‬
‪Good‬
משפחה • אוק׳ 2019
‪Would and could be lovely although the smell is very off-putting. Needs a good clean!! Plus the toilets had no soap they need a clean too.‬
‪Written 22 באוקטובר 2019‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬
Thank you for visiting One2Eleven and for taking the time to leave your feedback. I am disappointed to hear that on this occasion you found some of our areas were not satisfactory - I will address this with our team as we have a strict cleaning rota and this is not the usual standard we would expect. Many thanks, Richard Smith
‪This response is the subjective opinion of the management representative and not of Tripadvisor LLC.‬

Fiona
‪3 contributions‬
‪Brilliant‬
משפחה • יוני 2019
‪On a rainy day of our holiday we googled searched soft plays and found this one wasn’t to far.
How brilliant to , fantastic we stayed over three hours . Place was full of things to do and clean .
Children’s age between 2-8 we all had such a great time playing away as a family .
We highly recommend‬
‪Written 8 ביוני 2019‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬
Thank you for your review of one2eleven and delighted to hear you had a lovely family visit. We really appreciate the recommendation Best wishes Richard Smith
‪This response is the subjective opinion of the management representative and not of Tripadvisor LLC.‬

Phil E
‪Hassocks‬, UK‪74 contributions‬
‪Good for a few hours play‬
משפחה • מאי 2019
‪Impressive big soft play area with small area for very young children at the front. Tables surround the area so you can keep an eye on the kids while they play. Play areas also surround the main area such as dress up, play kitchen etc. My son loved the air guns firing foam balls. Only a few minor downsides - all food seemed to come with chips only and some areas were a bit dirty. Staff were friendly though.‬
‪Written 4 ביוני 2019‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬
Thank you for visiting one2eleven and appreciate the feedback which I will work on with the catering team. Best wishes Richard Smith
‪This response is the subjective opinion of the management representative and not of Tripadvisor LLC.‬

Caradlm46
גרנזי, UK‪227 contributions‬
‪Perfectly adequate ‬
משפחה • מאי 2019
‪We visited the play centre three times in one week during our visit to Lizard Peninsula, as we had poor weather for a few days and it was a good way to spend an hour or two either first thing in the morning or late in the day before dinner, before dragging our son out to do grown-up activities like walking and National Trust gardens!! The staff were friendly and helpful on each occasion and we had no complaints at all. The play equipment was clean as were the toilet facilities and the free Wi-Fi was a bonus‬
‪Written 3 ביוני 2019‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬
Thank you for visiting One2eleven and I'm sad to hear you had some inclement weather on your trip to Cornwall but glad we were able to provide somewhere fun for your son before the grown-up stuff! I hope you had a good holiday. Best wishes Richard Smith
‪This response is the subjective opinion of the management representative and not of Tripadvisor LLC.‬

jedichef2017
פלמות', UK‪3 contributions‬
‪Not The Best Play Of The Week‬
משפחה • מרץ 2019
‪Went today with my 4yr old and 1yr old grandchildren and their mum.
Having been before we decided it be a good choice for the kids and lunch.
Well that's where the good thoughts ended.
The under 2 area hasn't had any new or updated soft toys for at least 3 years, and the soft toy animals that are there are showing the inner tubing as the plastic outside is so worn away.
Everything needed a deep clean.
As for the older kids part, all ok, but still in need of deep cleaning, and a good makeover. The surrounding play areas were all empty of toys etc and what was there were either dated, squashed from years of play or smelling and dirty soft toy dogs. The area where the guns are that fire soft balls around, only had 2 out of 4 guns working and 1 had bare wiring dangling loose and open to the kids playing. Luckily no one decided to put their mouth anywhere near.
Luckily the children don't care about these things and I guess that's the way the staff look at it, but I still think with other peoples children playing more attention to hygiene should be adhered.
We then had lunch, and had to clean the table down and clean the high chair as it still had food debris, but not from today as we were only ones eating at the time.
I ordered lasagne. "Sorry we don't have that" I was told. Ok, so I opted for the burger. BIG mistake. It arrived at my table, in a floured bap that looked like it was sat on, a piece of processed cheese and a thin burger, the best way to describe its appearance it looked as if one of the kids put it together. Was shocking. Wish I took a photo now, but was so angry and disappointed I forgot.
They did refund me, but unfortunately it isn't enough to encourage me back.
I feel there isn't enough pride in any of the work carried out except standing by the tills to take the money.‬
‪Written 6 במרץ 2019‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬
Thank you for taking the time to feedback your comments about your experience at One2eleven. I'm sorry to hear that on this occasion some of our areas were not satisfactory. The soft toys are regularly renewed/updated and we rotate them so they can be washed when required. Unfortunately, we did have an intermittent problem with the compressor which operates the cannons. Once the fault had been correctly diagnosed a new compressor has been installed. All the equipment is checked daily before opening and any faults reported to the engineering team. I apologise that the tables weren’t cleaned, the staff are aware that this simply isn’t acceptable and it shouldn’t have happened. With regards your burger again this isn’t the standard we expect and are reviewing with the catering team to improve our offer. Rest assured we do listen to feedback and work with the team to make improvements. Best wishes, Richard Smith
‪This response is the subjective opinion of the management representative and not of Tripadvisor LLC.‬

Anon
‪1 contribution‬
‪Terrible customer service‬
משפחה • ינו׳ 2019
‪This morning, myself, wife, 3 children (7, 10 & 13), sister, brother in-law and my 1yr old had to leave One2eleven, having driven for 45-minutes to celebrate my nieces 1st birthday. On arrival, we were told our 13-yr old son would not be permitted entry to the soft play, even just to interact with my niece on her 1st birthday in the ball-pool. The female front of house said abruptly 3 times "it says on the wall".

Whilst adherence to health and safety rules is understandable and to be commended within all establishments, I would strongly suggest additional staff training for those dealing with the public at front of house. My 13-year old son was left feeling extremely uncomfortable and we as a family had to make alternate arrangements. Needless to say we won't be returning.‬
‪Written 27 בינואר 2019‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬
Thank you for bringing your experience to our attention - we have discussed this with our customer service team to make improvements for the future. I apologise for the disappointment this caused to your family Best wishes, Richard Smith
‪This response is the subjective opinion of the management representative and not of Tripadvisor LLC.‬

Abbie G
בריסטול, UK‪122 contributions‬
‪Pleasantly surprised ‬
משפחה • אוג׳ 2018
‪My partner and I ended up here with our little one during our stay in Penzance as it was wet and foggy.
It was a Saturday and ended up being ridiculously busy as everyone had the same idea but yet it didn’t seem over crowded and there was still plenty of space to run around and explore.
For the price we paid it was well worth it. The parking is free which is a bonus and the food for a play area was actually pretty nice too. ‬
‪Written 5 באוקטובר 2018‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬
Thank you for visiting One2eleven and I'm so pleased to hear you enjoyed your experience. We really appreciate the review. Best wishes Richard Smith
‪This response is the subjective opinion of the management representative and not of Tripadvisor LLC.‬

Jaja W
טרורו, UK‪34 contributions‬
‪Brilliant soft play.‬
חברים • אוג׳ 2018
‪Me and a friend visited here with our little ones and they loved it!. They loved running around the soft play area and was in there element!. The food from the cafe was really nice the kids loved the toddler meals it was all so reasonably priced. It was a shame the only thing that was a down point was that the ball cannons didn't seem to work or anything else in that section. But we all enjoyed the rest of the soft play.‬
‪Written 20 באוגוסט 2018‬
‪This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.‬
Thank you for visiting One2eleven and I'm delighted to hear that you had a lovely time with the children. I apologise that the ball cannons weren't working on the day of your visit. Best wishes Richard Smith
‪This response is the subjective opinion of the management representative and not of Tripadvisor LLC.‬

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