‪Cactus Shop‬

חוות דעת על ‪Cactus Shop‬, ‪Winkleigh‬

‪Cactus Shop‬
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4.0
‪18 reviews‬
‪Excellent‬
‪13‬
‪Very good‬
‪1‬
‪Average‬
‪0‬
‪Poor‬
‪0‬
‪Terrible‬
‪4‬

R5970MQRichard_H
בריקסהם, UK‪25 contributions‬
‪Cactus Heaven‬
משפחה • אוג׳ 2021
‪Great selection of cactii. Family run business. Plants at inexpensive prices. Nothing too much trouble for the staff. Incredibly helpful and attentive. Will definitely visit agaib‬
‪Written 15 באוגוסט 2021‬
‪This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.‬

lindsay w
‪2 contributions‬
‪Tainted‬
זוגות • יולי 2021
‪I wasn't very happy that the cacti was 2 litre pot rather than 4 as selected. The cacti was wrapped in brown paper and the soil loose which went everywhere. I asked about the pot size and was basically called a liar and told to return it if I wasn't happy, I owe him £2 If anything, I didnt quote for the postage! I had been perfectly polite in my e-mail. Customer service non-existent. Needs someone else to be customer facing clearly. Shame.‬
‪Written 21 ביולי 2021‬
‪This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.‬

TSL
‪5 contributions‬
‪A true alien world. Incredible variety.‬
זוגות • אפר׳ 2021
‪Incredible selection and variety. Friendly helpful owner. Reasonable prices as well made a great visit.‬
‪Written 14 באפריל 2021‬
‪This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.‬

Fuschia
‪1 contribution‬
‪A Disappointing Experience‬
עסקי • פבר׳ 2021
‪Very dissatisfactory online shopping experience ~ parcel arrived battered and leaking soil, and to my dismay the plants within were in a poorly packaged mashup of soil, newspaper and broken parts.

I placed this order as a "test", upon finding The Cactus Shop UK website and being overjoyed by the variety of plants on offer, keen to support a family business and excited to try a new shop ~ I purchased three relatively low cost specimens to add to my collection with the thought of purchasing more if they met my expectations.

Sadly, this has been my worst online horticultural purchase to date, and the customer support was not much better!

Firstly, I paid over five pounds for shipping ~ assuming that the service listed was an overnight courier. The website noted that, during the Covid crisis, the company was shipping on Tuesdays through Thursdays ~ so I expected a shipping notification. I did not receive one. Upon reaching out to the company on the 11th I was given a tracking number, it turned out that my parcel had indeed been shipped on the Tuesday (8th). The tracking was standard Royal Mail ~ priced at around three pounds ~ and the tracking code was useless until delivery had been attempted.

When the parcel did arrive, it was in the afore mentioned condition ~ evidently having suffered in transit. I would not lay the blame for this on the company had they been bothered to add a "live plants" sticker, a fragile sticker or some kind of "this way up" directional arrow to notify the postal service that the box should not be, say, kept in a small shed with an irate elephant or placed into an industrial food processor.

I raised my concerns via email to Ralph at The Cactus Shop UK, and he was notably unconcerned. He told me, essentially, that there was no point putting stickers on the boxes as they would be ignored by the postal service. I venture that, if this is the case, perhaps it would be worth looking into alternative shipping arrangements or maybe notifying potential customers on the website that their plants shall be shipped in unmarked boxes and that there is a risk of an almighty en route mashing ~ alternatively, there's nothing to lose by afixing a sticker and redirecting any potential customer frustration to the Royal Mail.

As it stands, I have done my best to clean up my new cacti and hope that they recover from their ordeal. I shall not be shopping here again and shall stick to trusted companies who send their plants with a little more care and attention.‬
‪Written 11 בפברואר 2021‬
‪This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.‬

bah67
‪Hoghton‬, UK‪66 contributions‬
‪Cactus heaven‬
משפחה • ספט׳ 2020
‪Visited here while on holiday as I wanted some cactus for our tortoise. I've wanted to get some for a while but was worried I'd get the wrong ones.
The shop is a massive greenhouse with a wide variety and size of cacti The gentleman was very knowledgeable and helpful in helping us choose the right kind. We were also provided with a care sheet. I'm looking forward to trying out these wonderful plants on our tortoise and wouldn't hesitate on getting more via online if needed. ‬
‪Written 17 בספטמבר 2020‬
‪This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.‬

dwaller592
לונדון רבתי, UK‪6 contributions‬
‪As a succulent addict I give them 10/10‬
מאי 2020
‪The best quality succulents that I have bought online and packaging perfection that ensured that even delicate plants arrived safely. As a succulent addict I give them 10/10 and look forward to visiting one day.‬
‪Written 5 ביוני 2020‬
‪This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.‬

Lucy Grant
‪1 contribution‬
‪Fantastic place. Off the beaten track, but worth a visit if you love cacti.‬
יוני 2019
‪We’ve been to the Cactus Shop three times now, over the past three years and we always buy something. Although the shop is basically one huge greenhouse, it has shelves and shelves of cacti, with varieties you would never get in your average garden centre. The people who work there are really helpful too and very knowledgeable when it comes to caring for cacti. We certainly intend to visit again in order to add to our collection.‬
‪Written 18 בינואר 2020‬
‪This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.‬

James W
‪2 contributions‬
‪Amazing‬
נוב׳ 2019
‪Ive visited this place three times this year and each time I have had an amazing time. The staff are extremely helpful. This place is a mecca for cactus collectors‬
‪Written 19 בנובמבר 2019‬
‪This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.‬

Andylou63
‪1 contribution‬
‪Cactus Heaven‬
לבד • יולי 2019
‪Amazing place and packed wif every cacti going. Owner and staff so friendly and helpful and the prices of the cacti very good, depending on what your looking for. Easily spend a good hour or 2. Worth the visit.‬
‪Written 16 ביולי 2019‬
‪This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.‬

Sam G
לונדון, UK‪18 contributions‬
‪Online‬
לבד • יוני 2019
‪I ordered 100 succulents as wedding favours. I pre-ordered asking for them to be delivered on a specific date. They arrived on time, packaged well with only 1 plant damaged. They all look lovely! Really good service.‬
‪Written 12 ביוני 2019‬
‪This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.‬

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