During my recent stay at Finest, an Excellence Collection hotel, I experienced a troubling incident during an on-site room transfer. A bellhop gained access to my luggage, where my credit cards were stored, and fraudulently charged all of them to the same merchant. To make matters worse, when I reported the situation to management, they dismissed my concerns as if nothing had happened. I strongly encourage everyone to remain vigilant and always keep their belongings secure while traveling. A friend who works at a major hotel chain informed me that the standard practice in cases of fraud involves the hotel contacting the guest’s credit card company to verify the alleged fraudulent charges. This hotel failed to follow that protocol. Furthermore, upon checkout, two senior staff members confronted me in an apparent attempt to intimidate me, acting as though nothing had occurred. They refused to let us leave without speaking to management. The entire situation was outrageous. Given this experience, I strongly advise against staying at this hotel. Their lack of accountability and concerning behavior toward guests make it clear that customer safety and security are not priorities. Avoid this place at all costs.

During my recent stay at Finest, an Excellence Collection hotel, I experienced a troubling incident during an on-site room transfer. A bellhop gained access to my luggage, where my credit cards were stored, and fraudulently charged all of them to the same merchant. To make matters worse, when I reported the situation to management, they dismissed my concerns as if nothing had happened. I strongly encourage everyone to remain vigilant and always keep their belongings secure while traveling. A friend who works at a major hotel chain informed me that the standard practice in cases of fraud involves the hotel contacting the guest’s credit card company to verify the alleged fraudulent charges. This hotel failed to follow that protocol. Furthermore, upon checkout, two senior staff members confronted me in an apparent attempt to intimidate me, acting as though nothing had occurred. They refused to let us leave without speaking to management. The entire situation was outrageous. Given this experience, I strongly advise against staying at this hotel. Their lack of accountability and concerning behavior toward guests make it clear that customer safety and security are not priorities. Avoid this place at all costs.

We were told that the water in the rooms are filtered. We traveled with a 4 year old and put him in the shower to have more control over him drinking water or opening his mouth.

During my recent stay at Finest, an Excellence Collection hotel, I experienced a troubling incident during an on-site room transfer. A bellhop gained access to my luggage, where my credit cards were stored, and fraudulently charged all of them to the same merchant. To make matters worse, when I reported the situation to management, they dismissed my concerns as if nothing had happened. I strongly encourage everyone to remain vigilant and always keep their belongings secure while traveling. A friend who works at a major hotel chain informed me that the standard practice in cases of fraud involves the hotel contacting the guest’s credit card company to verify the alleged fraudulent charges. This hotel failed to follow that protocol. Furthermore, upon checkout, two senior staff members confronted me in an apparent attempt to intimidate me, acting as though nothing had occurred. They refused to let us leave without speaking to management. The entire situation was outrageous. Given this experience, I strongly advise against staying at this hotel. Their lack of accountability and concerning behavior toward guests make it clear that customer safety and security are not priorities. Avoid this place at all costs.

Avoid this resort! Worst food we’ve ever had