We only tip butlers at the end. Some butlers are better than others. We tip $50 at the end of our 7 day stay: if they make reservations, coordinate experiences, keep us updated on special events that we don’t see. We don’t tip for the escort to the room. The luggage guy gets $5. The concierge on the second floor of the Maine building has a cash box to make change for large bills or to get Pesos. ATM machines or the same floor by the elevator work fine for a large fee.☹️

I can’t answer this question since I went in June and cold weather wasn’t an issue. I stayed at the impression moxche. The service was impeccable, the food excellent and the accommodations very luxurious. I find that every resort has its kinks…overall, the impression moxche was very solid. Planning on going back early next year. Enjoy your trip