Good morning from the Elounda Bay Palace, Thank you for your query about Gluten free options available for your daughter. We have had other guests that have had the same query and we can assure you that our Executive Chef is on hand to ensure that he can provide dishes and products which are gluten free. When booking at the Elounda Bay Palace please mention that your daughter must have Gluten Free options and we shall inform our Executive Chef who would be only too pleased to meet with you to dicuss your requirements and provide the dishes and meals that your daughter can enjoy. We would be happy to answer any further queries in more detail if you would like to contact us directly by e-mail at bay@eloundabay.gr. We look forward to welcoming you and your family to the Elounda Bay Palace. Best regards, Angela Kokolaki Quality Assurance

Good morning from the Elounda Bay Palace, Thank you for your query about the journey from the airport of Heraklion to the Hotel. The journey is approximately 70klms, travelling along the north east coast of the island and should take around an hour. The cost of a taxi is between 90 to 100 euros for this journey. For further information about transfers to and from the airport and hotel and for any services we provide to assist our guests please contact us at bay@eloundabay.gr. Best regards, Angela Kokolaki Quality Assurance

The Elounda Bay Palace would be pleased to welcome you and your group for a holiday. There is plenty of nightlife in the surrounding areas of Elounda and Agios Nikolaos to compliment our fantastic bar and restaurant venues within the hotel. For a more detailed answer we invite you to contact us directly at bay@eloundabay.gr or by phone on 0030 28410 67000. We are looking forward to hearing from you The Elounda Bay Palace Team

Carol Some are poor and have very old furniture ,old shower heads and are really needing everything replaced . These rooms tend to be the Classic Sea view and classic Mountain View rooms (we had sea view)this was just 2 weeks ago travelling Jet 2 The hotel admitted it was over booked and so moving after complaining was difficult . The restaurant buffet was really poor (my NHS canteen had more hot food )but lots of salad ,nothing like the 5 star Sheraton buffet I experienced in March in Fuerventura . Tables not getting cleared as no staff ,queues to get in dining room AM and PM ,not 5 star experience . My review and a good few others will say the same ,good reviews must be folk who either went for suites, bungalows or got moved to the sister hotel or weren't on a packaged holiday . We had been upgraded originally and had a lovely room but it was tiny ,no seats to sit and enjoy TV,coffee,drinks ,this was an end of corridor room that was likely for single conference guest so we asked to move to proper bigger room and got the old style classic . The gardens ,beach and other facilities are lovely ,the staff fighting a losing battle ,but the room, buffet and extortionate drinks were just not acceptable and we have just informed Jet 2 and Leading Hotels Of The world about our complaints . Sorry this will make you think twice but you might want to call reception and get a guarantee on the rooms and restaurant .