This was my worst nightmare come true. There was no reception meeting. A man answered the phone because I couldn't get in. Check in was after 3pm only and I wasn't allowed to even leave my bag there. The room was charged to my company and other charges. But still wouldn't bother with me. I returned 5 hours later and again no one answered the door. I rang 8 times to the point they just cancelled my call as soon as it rang. Then after I left voice mails and e-mailed a lady rang me and said before anyone came to let me in she wanted £150. Cash no good she said. Basically they doubble booked my room and couldn't face me.and left me outside in the snow for over an hour. Terrible terrible service.
Family went to watford for the Harry potter studio tour. Problems with the booking site, but hitesh was really kind, even taking a video of the property for us to check if ok for a wheelchair (daughter is a paraplegic). Even changed the chair in the bedroom to get easier access to bathroom, and ensured clear access to kitchen for wheelchair. Hitesh and his wife were absolutely amazing. Thoroughly recommended, deserves more than 5 stars.