They try to offer you an upgrade for $25 for the same disgusting room upon check in. I declined. They charged a $25 security deposit that still has not been refunded a month later. When I called about it, they hung up the phone. Other online reviews suggest the same thing. The first room they gave me was used, dirty unmade bed, used towels. The manager accused me of messing up the bed even though I called within 3 minutes of getting the key. I had to wait in the hot TX sun for a new room. That room had a bed that was made, but a tv that did not work, a broken fan in the bathroom, dirt on the floor, hair in the tub, extremely cheap old towels and they refused to give me additional towels. Noisy people outside, bright lights coming in the windows, clients that appeared to be working by the hour. This is by far the worst hotel experience I've had along with very unpleasant front desk and phones with all the keys pulled off of them so you can't even call the front desk. Staying in your car would be better than this experience here. I'm not a picky person as long as the rooms are clean and feel safe. This place is the worst, and on top of it is fraudulent about the deposit. Do not stay here.…
The rooms vary between par and subpar. The first room I was sent to was a nightmare and the elevator was broken. The next room was much better but the housekeeping is horrible. One roll of tp. The beds haven’t been made. The towels haven’t been replaced. They don’t empty the trash. The TV has 6 of the most random and unentertaining cable channels. It would’ve been better if the TV just had an antenna. If I would’ve read honest reviews I would’ve considered another place. I will say my choices were limited from the beginning because I was trying to find something pet friendly. It is pet friendly though they were more expensive then Motel 6 that charges a max of $75/stay. Here I was told $7/day plus tax so if you have an extended stay it will be more than $75.
The room sheets was really dirty in both beds and the towels were really dirty also I wouldn’t stay there again and I don’t recommend people to stay there hopefully they do a better job on cleaning !!!
Not only do they always have the best rates during COVID and understand the financial problems everyone is going through, but the customer service is phenomenal. I would recommend everyone to stay here. They have a big variety of snacks if you ever get hungry and don’t want to go to the grocery store. Clean rooms. Loved the staff. Perfect place to stay. Thank you for such a great stay.
Great hotel! I really enjoyed my stay here. It was quiet and simple. The staff was friendly and the restaurant was very good and reasonable. The location quite convenient as it was near the airport! Highly recommended.