Hola. Quisiera saber: 1.- Reciben compras online? 2.- En caso de tener dos valijas, una se la puede tener en el locker y las segunda la pueden guardar en el hostel? tiene algun costo? gracias.

Hello do you think that I will be able to check in at 10pm at no extra charge ?

First of all my name mr. Hany Elsherbiny, Me and my family complaint that The hotel night manager Matthew is not helpful and does not co-operating for solving my room problem related to air conditioning ( room very cold since yesterday morning and cannot stop the system ) , also noise sound from the ventilation system , Also he does not trying to find a solution for the payment problem by visa . Moreover the receptionist man at night refused to send to my room water bottles and he leave me and my wife in the room without water. Unfortunately, I will continue my accommodations in my room until make check out next Wednesday beacouse they take all money in advance, will be last time for me in this hotel .

Is breakfast included in the room rate? Tried to book through the hyatt app and it doesn't let you add breakfast to the booking.