Dear MIKE R,

We woud like to thank you for your time to share your personal experiences hereby. We sincerely regret to read that you did not remain satisfied in general with our services. We would like to inform you that we have have shared this with the relevant department managers and will use your comments in their staff meetings.
In order to answer any questions and to solve any problems as quick and convenient as possible, please do not hesitate to contact us during your stay, we regret to read about it only hereby.

With kind regards,
CRM Management

Dear hezigur,

The feedback of all our guests is very important for us and therefore we would like to thank you for sharing your personal holiday experiences about your stay at Titanic Beach Lara.
We are happy that you overall remained satisfied with our hotel and all facilities we offer but we regret to read about your negative experiences, something which is definitely not the standard we are aiming for.
We would like to inform you that we have translated and shared your feedback with the relevant department managers of the hotel, so that they can use that in the staff meetings and to overlook the services to detect where improvement is requiered.

We do hope to welcome you here again in the near future!
Sincerely,
CRM Management