‪מלון גרוע, שירות גרוע, לא נקי, ארוחת...‬ - ‪Hotel Icon Bangkok‬

Dear Aviram,

Thank you for staying at Hotel Icon Bangkok. We appreciate you taking the time to share your feedback and most importantly point out our shortcomings on where we can further improve and deliver a consistently high standard of service.

We certainly are troubled to hear that your stay with us was not a pleasant one and left a bad experience. Please be assured that each issues you have raised have been discussed internally from the WiFi connectivity, pool maintenance to food variety being offered at breakfast. But of most importance is the guest service delivery, that all guest will be treated in a polite and respectful manner.

Should you have the opportunity to come back to the beautiful city of Bangkok, please feel free to drop by and I will be more than delighted to personally welcome you.

Sincerely,

Joseph
Hotel Manager