Dear Trip Advisor Member,

Thank you for choosing to stay with us and for taking the time to share your experience.

It is kind of you to acknowledge that you were impressed with the staff and found them to be consistently courteous and helpful. Your appreciation on the breakfast buffet is also very special. Genuine care and concern for guests and a desire to contribute to their experience is our service philosophy and I am delighted to know that it was evident in your interactions with everyone at the hotel.

I truly regret the challenges you faced in your room and offer profuse apologies. There are multi level quality checks in place for a room to be inspected prior to arrival of the guests. There is no reason for such aspects to be missed during the checks. It is not acceptable and will be addressed appropriately with the Housekeeping team to avoid recurrence. We take pride in our high housekeeping standards and will continue to maintain a strong focus on cleanliness and upkeep of the rooms and all guest areas.

Your opinion on the location of the hotel is understandable but I must mention that our hotel is nestled at a serene spot on the Willingdon island away from the hustle and bustle of the city. It is a quiet getaway for guests overwhelmed with excessive traveling and abundance of activity. We are only 8 Kms or a short 20 minute drive away from Fort Kochi. Traveling by ferry is even quicker.

We sincerely hope that you will give us an opportunity to make amends and consider staying with us on your next visit to Cochin.

Warm regards,

Tarun Seth
E. tarun.seth@tridenthotels.com