First of all , when someone books a room should be interested in the location , the distance so that he does not complain afterwards. Being in a distance of 3 km from the city center offers peace and quiet and pool and parking and of course is not walking distance for elderly people.
Secondly, if you consider yourselves elderly people, don't carry three huge suitcases because in some hotels you may book, think that the staff may have half your age but maybe have double your health problems for example having painkillers injections in their bones every day for some reason but despite this you just did not care. You wanted just someone to carry your luggage. Just to remind you, you booked in a complex of apartments not in an expensive chain ofhotels with a groom !Next time you travel and you think you are unable to carry weight , contact the place to ask if they have a lift or a person to help . If you are not interested in yourself, who should be?
And by the way, the staff didn't get out to give you towels especially at you , because your sour face is not for us !!!
Here we respect first our staff and then the guests !
Ps : despite your age , you remembered to tell us that you wanted to celebrate wedding anniversary, aren't you a bit old for that??